Melany Viscarra Rivera
Sterling,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Reliable employee seeking to further my knowledge in the Health care world. Offering excellent communication and good judgement.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server Trainer
Ashbyponds
10.2021 - Current
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Streamlined server training process for improved employee retention and quicker onboarding.
- Implemented upselling techniques, boosting overall revenue for the restaurant.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Evaluated server performance regularly to identify areas for improvement and set attainable goals for development.
Cashier
HomeGoods, TJX Companies
11.2020 - 10.2021
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Party Coordinator
Pump It Up
01.2019 - 11.2020
- Coordinated florists, photographers, and musicians for events.
- Enhanced guest experiences by efficiently coordinating party logistics and maintaining a keen eye for detail.
- Developed detailed event reports, documenting all aspects of each event.
Education
Associate of Applied Science - Medical Assisting
ECPI University
Manassas, VA02.2024
High School Diploma -
Park View High School
Sterling, VA06.2022
High School Diploma -
Academies of Loudon
Leesburg, VA06.2022
Skills
- New Employee Mentoring
- Order Accuracy
- Team Member Training
- Policy Enforcement
- Guest Relations Management
- Cash Handling
- billing and coding
- CPR certified
Certification
CPT Certified
CCMA certifed
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
ASL
Elementary
Timeline
Server Trainer
Ashbyponds
10.2021 - Current
Cashier
HomeGoods, TJX Companies
11.2020 - 10.2021
Party Coordinator
Pump It Up
01.2019 - 11.2020
Associate of Applied Science - Medical Assisting
ECPI University
High School Diploma -
Park View High School
High School Diploma -
Academies of Loudon