Brianna Henderson
Stillwater,MN
Summary
Achieved high levels of patient satisfaction through proficient management of scheduling complexities and positive patient interactions.
Enhanced relationships with healthcare professionals by maintaining consistent follow-up and communication.
Delivered prompt responses to patient inquiries via phone and email, optimizing operational efficiency.
Overview
4
4
years of professional experience
Work History
Medical Representative
TEKsystems Contractor
Minneapolis, MN
10.2024 - 05.2026
- Scheduled patient appointments using electronic health record systems to optimize physician availability.
- Managed incoming calls and inquiries, providing accurate information regarding scheduling policies and procedures.
- Maintained accurate patient records, ensuring compliance with privacy regulations and data integrity standards.
Associate Specialist
CenterPoint Energy
Minneapolis, MN
08.2023 - 04.2024
- Resolved customer inquiries and complaints by focusing on one-call resolution, addressing billing issues, and accurately adjusting accounts.
- Collected and analyzed customer feedback to inform internal teams and drive improvements in service delivery.
- Coordinated with internal teams to facilitate electric and gas permitting while promoting company services and value-added offerings to enhance sales.
Intake Referral Specialist
Community Action Partnership of Hennepin County
Minneapolis, MN
03.2022 - 08.2023
- Assisted clients in completing program applications and verified their eligibility with precision.
- Conducted thorough client assessments to determine qualification for community-based programs and facilitated referrals to appropriate resources.
- Maintained accurate client data using CAP 60 and other systems while managing multiple priorities in a dynamic, client-facing environment.
Education
Post-Graduate Certificate - Medical Office
Saint Paul Technical College
Saint Paul, MN11-2025
Skills
- Assisted in building positive relationships with clients
- Supported problem-solving initiatives to address patient concerns
- Conducted follow-ups with patients to ensure satisfaction
- Facilitated the authorization process for patient services
- Maintained patient confidentiality in compliance with regulations
- Aided in patient registration procedures
- Verified insurance details to streamline billing
- Utilized medical terminology effectively during communications
- Coordinated appointment scheduling to maximize efficiency
- Managed patient check-in processes
- Operated multi-line phone systems to enhance communication
Accomplishments
- Resolved product issue through consumer testing.
- Documented and resolved Issue which led to Results.
- Collaborated with team of Number in the development of Project name.
- Achieved Result through effectively helping with Task.
Timeline
Medical Representative
TEKsystems Contractor
10.2024 - 05.2026
Associate Specialist
CenterPoint Energy
08.2023 - 04.2024
Intake Referral Specialist
Community Action Partnership of Hennepin County
03.2022 - 08.2023
Post-Graduate Certificate - Medical Office
Saint Paul Technical College