Veronica Williams
Memphis,TN
Summary
- Achieved consistent product quality through effective application of quality control techniques. Enhanced product reliability by applying strong problem-solving and analytical skills. Cultivated a deep understanding of quality assurance protocols, driving improved teamwork dynamics.
- Coordinated FMLA assistance initiatives to streamline leave management and enhance employee experience.
Overview
16
16
years of professional experience
1
1
Certification
Work History
LOA Representative
Sedgwick
Memphis, TN
12.2025 - Current
- Administered FMLA, short-term disability (STD), long-term disability (LTD), and other employer-sponsored leave programs
- Reviewed medical documentation to determine eligibility and ensure compliance with company policies and federal/state laws
- Communicated with employees, HR departments, and medical providers to gather required documentation and provide status updates
- Maintained accurate case notes and documentation in internal claims management systems
- Educated employees on leave rights, benefits, timelines, and return-to-work procedures
- Ensured adherence to deadlines and regulatory requirements (FMLA, ADA, state leave laws)
- Resolved complex or escalated cases with professionalism and confidentiality
- Coordinated return-to-work plans and benefit continuation processes
- Met productivity, quality, and service level performance metrics
Quality Technician
FedEx Logistics
Memphis, TN
10.2016 - 10.2025
- Executed comprehensive quality checks on incoming data and packages to uphold FedEx's accuracy standards.
- Managed high-volume shipping data entry and maintenance within FedEx system to ensure timely and accurate delivery tracking.
- Ensured data integrity by reviewing package information, verifying addresses, and correcting discrepancies.
- Facilitated collaboration among cross-functional teams to address data discrepancies and enhance shipment tracking accuracy.
- Analyzed and evaluated operational reports to identify patterns and recurring issues.
- Led regular audits of data entries and documentation, ensuring adherence to company policies and regulatory standards.
- Facilitated training for new employees on quality assurance processes and data entry best practices.
- Safeguarded confidentiality and ensured compliance with FedEx's privacy and security standards for customer and shipment data.
- Facilitated training for new hires on safety protocols, packing procedures, and company standards.
- Supervised team members during shifts, providing guidance and addressing inquiries to ensure efficient package handling.
- Streamlined packing, labeling, and sorting of shipments based on destination and priority.
- Ensured accuracy in package scanning and documentation processes to minimize errors and facilitate timely delivery.
- Ensured compliance with OSHA regulations to promote a safe work environment.
- Facilitated collaboration with supervisors and team members to enhance workflow efficiency.
- Acknowledged for consistent reliability and leadership in upholding quality and efficiency standards.
Safety Coordinator
New Breed Logistics
02.2013 - 2015
- Conducted safety audits to identify hazards and ensure compliance with regulations.
- Assisted in developing and implementing safety training programs for staff.
- Maintained accurate records of safety incidents and inspections to support reporting requirements.
- Collaborated with cross-functional teams to enhance workplace safety initiatives.
Cycle Count Coordinator
Regional One Health Medical Center
01.2010 - 09.2012
- Coordinated daily cycle counts to ensure inventory accuracy and compliance with protocols.
- Assisted in training staff on inventory management systems and best practices.
- Executed routine audits to identify discrepancies and improve stock management processes.
- Implemented process improvements that enhanced efficiency of inventory tracking procedures.
Education
High School Diploma -
Treadwell Highschool
Memphis, TN05.2009
Skills
- Supported compliance with regulations by managing FMLA and leave of absence programs effectively Assisted teams in implementing best practices for leave management Provided enhanced support to employees during leave periods through collaboration with HR
- Executed regular assessments of FMLA, ADA, and state regulation compliance to uphold organizational integrity
- Assisted in improving accuracy of patient data analysis through detailed reviews of medical records Supported documentation workflows by working closely with healthcare professionals Aided in optimizing eligibility determination processes through careful oversight of documentation reviews
- Assisted in improving operational efficiency by implementing case management and claims systems Supported process streamlining to enhance service delivery and customer satisfaction Collaborated with key stakeholders to optimize case handling and claims resolution
- Facilitated communication strategies by building strong relationships with clients and team members Supported alignment of client interactions with organizational objectives Assisted in enhancing team performance through mentoring on client engagement best practices
- Executed emergency medical response protocols to ensure patient safety and care
- Demonstrated expertise in strategic decision-making to drive organizational success
- Executed comprehensive problem-solving strategies to address complex challenges
- Optimized scheduling and prioritization of tasks to enhance productivity
- Executed safe driving practices to ensure passenger and vehicle safety
- Delivered comprehensive patient care by assessing needs and implementing treatment plans
- Administered basic life support techniques to stabilize patients in emergency situations
- Assisted teams in completing projects by fostering open communication and collaboration Supported team members in achieving shared goals through effective coordination Contributed to a positive team environment by encouraging participation and idea sharing
- Executed patient triage procedures to prioritize care based on urgency and medical need
Certification
- CPR Certification
- Safety committee
- Management
- Safety and Health Administration
Timeline
LOA Representative
Sedgwick
12.2025 - Current
Quality Technician
FedEx Logistics
10.2016 - 10.2025
Safety Coordinator
New Breed Logistics
02.2013 - 2015
Cycle Count Coordinator
Regional One Health Medical Center
01.2010 - 09.2012
High School Diploma -
Treadwell Highschool