Brianna N HENLEY
Lake Worth,FL
Summary
Dedicated STNA with over a decade of experience in healthcare settings such as home health, private duty, long term care, and hospitals. Committed to providing high-quality care, thriving in collaborative team environments to deliver exceptional service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
STNA
Cold Spring Care Spring
Cold Spring Ky
01.2024 - 04.2026
- Assisted with patient transfer and ambulation.
- Assisted patients in daily activities, promoting their independence and dignity.
- Kept accurate records of patients' care, condition, and progress.
- Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Maintained accurate documentation of patient care, facilitating effective communication among healthcare team members.
- Demonstrated adaptability by caring for a diverse range of patients with varying needs.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Managed challenging behaviors effectively through de-escalation techniques and clear communication methods with both the patient and staff involved.
CSR, Sales
Patient Aids
Wilder , KY
04.2021 - 01.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Set up and activated customer accounts.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Made outbound calls to obtain account information.
- Helped customers find specific products, answered questions and offered product advice.
- Worked with fellow sales team members to achieve group targets.
- processed order for home DME
- Trained on Brightree and Parachute
- Verified insurance and collected any co pays that may be due
- Explained the billing process, length of time and roughly how the equipment is billed.
- Acted as the fill in manager when my manger was out.
- set up delivery and pick up for our over night oximetry testing, as well as plugged in all data once they came back.
- Developed trusting relationships with customers by making personal connections.
- Built and maintained relationships with peers and upper management to drive team success.
STNA
Active Home Health
Florence, KY
03.2019 - 03.2021
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Performed light cleaning duties by emptying wastebaskets, sweeping, mopping and sanitizing surfaces.
- Recorded patient conditions and vital signs before and after medical operations.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Used mobility devices to transport patients.
- Observed and reported unusual symptoms and changes to charge nurse.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted residents in preparing for activities and social programs.
STNA
Pavilion at kenton
Covington, KY
11.2019 - 01.2021
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Performed light cleaning duties by emptying wastebaskets, sweeping, mopping and sanitizing surfaces.
- Recorded patient conditions and vital signs before and after medical operations.
- Organized games and other activities to engage clients and offer mental stimulation.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Observed and reported unusual symptoms and changes to charge nurse.
- Used mobility devices to transport patients.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Supported non-ambulatory residents in range of motion exercises.
STNA
Rosedale Green
Latonia, KY
03.2017 - 03.2019
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Performed light cleaning duties by emptying wastebaskets, sweeping, mopping and sanitizing surfaces.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted residents in preparing for activities and social programs.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Helped residents walk with or without self-help devices.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Observed and reported unusual symptoms and changes to charge nurse.
- Used mobility devices to transport patients.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Education
Associate of Science - Nursing
Gateway Community College
Edgewood Ky05-2010
GED -
Dayton High School
Dayton, KY05-2009
Skills
- Brightree
- Parachute
- Microsoft word
- Microsoft Excel
- Operating Procedures and Policies
- Credit Card Payment Processing
- Decision Making
- Data Entry
- POS Systems and Ordering Platforms
- Call Documentation
- Issue and Complaint Resolution
- Multitasking and Prioritization
- Verbal and Written Communication
- Calm and Professional Under Pressure
Education and Training
other,other
Certification
STNA state of Kentucky
Timeline
STNA
Cold Spring Care Spring
01.2024 - 04.2026
CSR, Sales
Patient Aids
04.2021 - 01.2024
STNA
Pavilion at kenton
11.2019 - 01.2021
STNA
Active Home Health
03.2019 - 03.2021
STNA
Rosedale Green
03.2017 - 03.2019
Associate of Science - Nursing
Gateway Community College
GED -
Dayton High School