Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Brianna Hernandez

Orlando,FL

Summary

Driven and adaptable professional with a strong track record at La Michoacana, Discovery, and Pizza Castle. Enhancing customer satisfaction and achieving sales goals. Skilled in cash management and staff supervision, demonstrating a quick learning ability and excellent customer service. Excelled in team leadership, significantly contributing to operational efficiency and financial integrity. Punctual and honest, with solid background in front end environments. Satisfies customers with exceptional service.

Overview

3
3
years of professional experience

Work History

Front End Cashier

Pizza Castle
07.2023 - 08.2024
  • Enhanced customer satisfaction by providing efficient and friendly service during checkout.
  • Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
  • Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
  • Organized items on shelves to help customers locate products easily and quickly.
  • Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
  • Maintained organized and orderly front end and wiped counters and tables.
  • Utilized strong communication skills to relay pertinent information between customers and other staff members effectively.
  • Processed credit card, and gift certificate payments with electric computer system.
  • Promoted special offers or loyalty programs to increase sales revenue and encourage repeat business from customers.
  • Worked extended hours during holidays or peak seasons to provide additional support for increased customer traffic.
  • Followed store opening and closing procedures to keep store secure and avoid erroneously setting off security alarms.
  • Maintained up-to-date knowledge of store promotions and policies to provide accurate information to customers.
  • Managed cash drawer with accuracy, ensuring all transactions were accounted for at the end of the day.
  • Lifted several number boxes from back to front end of the restaurant and placed them in their shelves.
  • Worked with answering the work phone and taking phone orders, and assisting customers with any questions or concerns. Such as, updates on their orders, or deliveries.

Retail Sales Associate

Discovery Clothing
05.2022 - 06.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Managed inventory to prevent stock shortages, ordering new items as necessary.
  • Trained new employees in sales techniques and store procedures, improving team effectiveness.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Participated in periodic inventory counts to maintain accurate stock levels.

Cashier

La Michoacana Ice Cream Parlor
10.2021 - 11.2022
  • Kept work area tidy and sanitary, promptly addressing spills, and other messes.
  • Performed store opening,closing, and shift-change actions and kept accurate shift-change logs.
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Improved team efficiency by assisting with the training of new staff members in ice cream making techniques.
  • Offered samples of new ice cream flavors to customers.
  • Maximized product consistency by following established recipes and measuring ingredients accurately.
  • Introduced new menu items, and cone varieties to encourage upselling and add-on purchases.
  • Packaged food items for shipment and organized orders for delivery.
  • Sorted final products according to specified regulatory, customer or company standards.
  • Enhanced customer satisfaction by creating and maintaining a clean, organized workspace for ice cream production.
  • Provided exceptional customer service, promptly addressing any inquiries or concerns to ensure satisfaction with their ice cream experience.
  • Demonstrated adaptability by quickly learning new machinery or software systems as needed to stay current within the industry.

Education

High School Diploma -

Amos Alonzo Stagg High School
Palos Hills, IL
05.2024

Skills

  • Quick Learner
  • Strong Work Ethic
  • Excellent customer service
  • Patience and Empathy
  • Cash handling expertise
  • Reliability and punctuality
  • Shelf Stocking
  • Credit card transactions
  • Cash management
  • Staff Supervision
  • Adaptable and Flexible
  • Team Leadership

Languages

Spanish
Native or Bilingual

Timeline

Front End Cashier

Pizza Castle
07.2023 - 08.2024

Retail Sales Associate

Discovery Clothing
05.2022 - 06.2023

Cashier

La Michoacana Ice Cream Parlor
10.2021 - 11.2022

High School Diploma -

Amos Alonzo Stagg High School

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Brianna Hernandez