Brianna Higgins
Grand Junction,IA
Summary
Driven professional with a proven track record at Western Rockies Eye Center, enhancing front desk operations and training staff for peak efficiency. Expert in customer service and adept in various computer programs, demonstrating exceptional multitasking and detail orientation. Achieved significant improvements in office workflow and patient satisfaction.
Overview
10
10
years of professional experience
Work History
Hostess / Food Runner
Pantusos Restaurant Grand Junction , Co
05.2022 - 08.2023
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Receptionist
Western Rockies Eye Center Grand Junction, Co
02.2020 - 08.2023
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Collected copayments, billed patients visit to the correct insurance company with accurate ICD 10 code .
- Trained many employees in this department
Receptionist
Community Hospital Grand Junction Colorado
04.2013 - 01.2020
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Insurance Verification and benefits, demographics, collecting co-pays, payments on self pay patients, verifying benefits, prepared paperwork for lab, radiology, admitted patients for surgery or long term stays. Trained several employees for the admissions department.
Education
Business Administration
San Juan Basin Technical College
Mancos , Co 12.2003
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Detail Oriented
- Various Computer Programs
- Office Equipment Knowledge
- Team Player
- Wine Pairings
- Kitchen staff coordination
Timeline
Hostess / Food Runner
Pantusos Restaurant Grand Junction , Co
05.2022 - 08.2023
Receptionist
Western Rockies Eye Center Grand Junction, Co
02.2020 - 08.2023
Receptionist
Community Hospital Grand Junction Colorado
04.2013 - 01.2020
Business Administration
San Juan Basin Technical College