Riley Cappert
Lake Villa,IL
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
2
2
years of professional experience
Work History
Hostess / Food Runner
Fairmont Shores
08.2021 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Used cash registers and credit card machines to cash out customers.
- Accommodated special seating requests for guests to enhance satisfaction.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
Education
Cosmetology
College of Lake County Tech Campus
Grayslake, IL07.2024
Grant Community High School
Fox Lake, IL05.2024
Skills
- Dining Room Management
- Event Planning
- Customer Service
- Food Running
- Guest Engagement
- Reservations Management
- Server Support
- Guest Complaint Resolution
Timeline
Hostess / Food Runner
Fairmont Shores
08.2021 - Current
Cosmetology
College of Lake County Tech Campus
Grant Community High School
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