Halli Conley
Melbourne,USA
Summary
Customer-focused hospitality professional with extensive experience at The Breakfast Club, Too, excelling in guest complaint resolution and dining area management. Proven ability to enhance customer satisfaction through effective team management and efficient problem-solving. Skilled in seating coordination and fostering warm relationships, ensuring a welcoming atmosphere for all guests. Energetic Hostess enhances customer experiences in food service setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
10
10
years of professional experience
Work History
Hostess/Barista/Food Runner
The Breakfast Club, Too
Key West, Florida
02.2025 - 05.2025
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Greeted customers upon arrival and provided friendly and hospitable presence throughout dining experience.
- Backed up servers by checking on tables and retrieving items for guests.
Manager/Sales Representative
Pepper's of Key West
Key West, Florida
11.2017 - 04.2020
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Trained new and existing employees to maximize team agility and performance.
- Improved marketing to attract new customers and promote business.
- Assisted with payroll and making the weekly work schedule.
- Managed senior-level personnel working in marketing and sales capacities.
Server
Blue Heaven
Key West, FL
01.2015 - 10.2017
- Cultivated warm relationships with regular customers and remembering their usual order.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School - undefined
Sebastian River High School
Sebastian, FL06.2015
Skills
- Seating coordination
- Dining room management
- Dining area maintenance
- Guest complaint resolution
- Time managing skills
- Efficient problem solving skills and team management
- Hospitality and accommodation
- Dining customer service
- Staff management
Timeline
Hostess/Barista/Food Runner
The Breakfast Club, Too
02.2025 - 05.2025
Manager/Sales Representative
Pepper's of Key West
11.2017 - 04.2020
Server
Blue Heaven
01.2015 - 10.2017
High School - undefined
Sebastian River High School