Brianna Hill
Lehigh Acres
Summary
Compassionate and dedicated professional with extensive experience in patient care at Visiting Nurses Home Care. Proven ability to monitor vital signs and enhance patient satisfaction through active listening and empathy. Skilled in customer relations, successfully building rapport to boost loyalty and sales in retail environments.
Overview
2024
2024
years of professional experience
1
1
Certification
Work History
CNA
Visiting Nurses Home Care
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Brand Ambassador
Polo Ralph Lauren Factory Outlet
02.2022 - 03.2023
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Generated leads for future business opportunities by collecting customer contact information during promotional events.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Communicated product information with confidence and educated consumers about company.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
Seasonal Sales Associate
Zales The Diamond Store
08.2021 - 12.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Education
Bachelor of Science - Biomedical Sciences
University of Central Florida
Orlando, FL08-2027
High School Diploma -
Estero High
Estero, FL05-2023
Skills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Basic life support
- Active listening
- Customer service
- Critical thinking
- Customer relations
- Problem resolution
- Computer proficiency
- Complaint resolution
- Payment processing
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Timeline
Brand Ambassador
Polo Ralph Lauren Factory Outlet
02.2022 - 03.2023
Seasonal Sales Associate
Zales The Diamond Store
08.2021 - 12.2021
CNA
Visiting Nurses Home Care
Bachelor of Science - Biomedical Sciences
University of Central Florida
High School Diploma -
Estero High
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