Brianna Hill

Assist with patient registration and pre-registration tasks to enhance patient flow and service access. Facilitate patient registration and pre-registration workflows to improve service delivery. Deliver accurate registration and pre-registration. Organize pre-registration packets, obtained required documentation for billing, processed payments, managed call routing, completed nightly closing procedures, and informed patients about pre-registration details to streamline patient registration workflows. Managed co-payments, payments, patient record updates, incoming call coverage, nightly closing procedures, and pre-registration outreach regarding copays and deductibles. Process co-payments, update medical records, answer and routed incoming calls, completed nightly clinic closing tasks, and contacted patients regarding pre-registration notices and copay/deductible details to ensure efficient service delivery. Prepared pre-registration packets for each procedure and gathered required documentation for billing and collections support. Keep medical records updated and supported billing and collections workflows through careful clerical follow-up. Strong communication, teamwork, and customer service skills to clerical and medical office support. Work well with others, communicate clearly in writing and speaking, and provide strong customer service. Achieved typing speed of 40 words per minute. Applied knowledge of Microsoft Office Suite to daily clerical tasks. Work effectively with Microsoft Office Suite and other basic computer programs. Contributed reliable customer service, strong teamwork, and prior clerical or medical office experience.

• Analyzed all credit balances on patient accounts to resolve WQ transactions accurately and in a timely manner. Gained knowledge of insurance, COB, EPIC database, and various programs within Providence services. Achieved consistent productivity and quality of work in a challenging, fast-paced, and rapidly changing environment. Investigates and examines source of denials utilizing knowledge of charge master, AS4, ICD-9 coding, CPT coding and EDI billing. Reads and interprets expected reimbursement information from EOBs and learns legal parameters pertaining to all State and Federal Laws that pertain to the plan benefits pertaining to the EOB. Collaborated with third-party payers to resolve unpaid claims, ensuring medical necessity of patient admissions was effectively demonstrated. Collaborated with HIM and PAS across the enterprise to resolve adverse benefit determinations. Collaborated closely with Appeals staff, including letter writers, case managers, and hearing specialists, to obtain all pertinent information promptly. Provided essential support to the team by completing assigned duties promptly and efficiently. by the supervisor to provide support. Maintains and follows all HIPAA and confidentiality requirements. Managed Providence patient accounts, billing inquiries, and insurance follow-up. Reviewed claims, coverage details, and account balances for accuracy. Processed payments, adjustments, and refund requests in billing systems.

• Managed daily staffing for facility, verifying accuracy of staff assignments and documenting call-ins related to sickness, family emergencies, and medical leaves. Create new employees in software programs and create permanent work schedules. Approve/Deny vacation request, PTO requests and trade shift requests. Track and process work injuries and get necessary documentation from doctors for any restrictions. Approve timecards, any overtime, extra shifts, or bonus pay. Track daily census and daily OPS for discharges as well as new admits coming into the hospital. These duties include looking at patient diagnoses, special needs, family requests, and any restrictions prior to admissions to get an accurate bed placement. Check any discharges or appointments daily in EPIC to communicate with case management liaisons for upcoming availability. Handled phone communications and managed daily documentation tasks including uploading, faxing, copying, printing, and scanning. Supported rehab unit staff with clerical tasks and daily patient care coordination. Managed phone communications and relayed messages for Providence St. Luke’s Rehab Hospital teams. Prepared patient charts and updated unit records with accurate information.

• Managed confidential correspondence for DCYF child welfare leadership. Scheduled meetings, hearings, and calendars for DCYF supervisors. Prepared case files, reports, and meeting packets for DCYF staff. Master Files, maintain requests from all social workers. Ship closed files to archive records. Processed public disclosure requests to ensure compliance with regulations. Send certified letters. Track and ship sealed files. Answered incoming phone calls promptly. Upload documents. Organized incoming faxes by priority and relevance. Welcomed clients upon arrival to create a positive first impression. Sorted and distributed incoming mail, enhancing communication flow across departments. Facilitated meetings to organize agendas and ensure effective collaboration. Order supplies. Run background checks and other basic office needs.

• Managed admission, transfer, and discharge paperwork with careful accuracy. Conducted patient check-ups and coordinated timely admissions to appropriate doctors. Verify previous health reports submitted by the patients and highlight important points from them which are helpful for the doctor in the treatment. Schedule appointments for patients and ensure they arrive on time. Hand over test reports to the doctor. Perform certain clerical duties such as maintaining important papers and records of the patients. Ordered necessary supplies for the workplace and necessities for the workplace. Keep track of the number of patients admitted to the hospital on a particular day and the collections of the hospital. Assisted patients in completing nursing forms and clarified nursing home procedures. Assist families and doctor offices with any concerns or needs. Addressed administrative queries from nursing staff and physicians, facilitating smooth operations. Coordinated resident charts and records for Spokane Veterans Home nursing unit. Scheduled appointments and transported requests between clinical staff and departments.

• Managed scheduling of radiology appointments and follow-up visits for patients at Inland Imaging. Delivered exceptional customer service to enhance patient satisfaction. Scheduled requested exams to maximize equipment utilization by time and location. Communicated schedule changes, nurse requirements, and patient updates to relevant parties to ensure seamless operations. Reviewed next day assigned schedule. Called patients to re-schedule exams, opened faxes from the fax server sent by referring physicians. Coordinated patient care between technologists and clerical staff to facilitate a smooth workflow. Served as liaison among staff, management, and physicians to facilitate effective communication and collaboration. Confirmed accuracy of patient information and insurance details for imaging service records. Handled processing of referrals and authorization requests for diagnostic imaging procedures.

• Analyzed P.E. Systems operations data to support daily decision-making. Coordinated cross-functional workflows across engineering, finance, and program teams. Reviewed reports, records, and logs for accuracy and compliance. Analyzed business owners' credit card accounts to configure savings. Organized multi-mid statements for clarity and efficiency. and developed pricing structure.

• Supervised Bank of America branch operations and daily service workflows. Coached banking associates on policies, procedures, and client service standards. Managed escalated calls for business credit card department, resolving customer concerns and inquiries effectively. Reviewed transactions for accuracy, compliance, and fraud prevention controls.