Tracey Hardy-Mitchell
Emory Heart and Vascular Center
ATLANTA,GA
29
years of professional experience
Dedicated complex scheduler with over four years of experience in optimizing patient scheduling and resource allocation. Skilled in insurance verification, team collaboration, and conflict resolution. Committed to elevating patient care through seamless operational coordination.
Work History
PCC- Complex Scheduler
6 Years 11 Months- Implemented process improvements to enhance scheduling efficiency and reduce patient wait times.
- Coordinated patient scheduling to optimize clinic flow and resource allocation.
- Trained new staff on scheduling systems and best practices for patient engagement.
- Coordinated communication between patients, surgeons, and medical staff to ensure seamless operations.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Verified insurance coverage and obtained pre-authorizations.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized all necessary documentation for successful completion of medical audits related to surgery scheduling practices.
- Elevated patient experience by providing empathetic support throughout the entire surgical journey-from initial consultation to post-operative follow-up appointments.
Sales Associate Specialist
20 Years 11 Months- Cultivated strong client relationships through effective communication and tailored solutions.
- Analyzed market trends to identify growth opportunities and refine sales tactics.
- Collaborated with cross-functional teams to streamline product offerings and improve service delivery.
- Greeted customers and helped with product questions, selections, and purchases.
- Developed training materials to enhance staff knowledge of Ricoh's product line and features.
- Led initiatives that improved customer satisfaction metrics through feedback analysis and response strategies.
Education
High School Diploma
Medical Assistant - Clinical Medical Assistant
Associate of Applied Science - Business Administration And Management
Skills
Health information systems
Medical terminology
Insurance verification
Patient registration
Schedule management
Schedule verification
Documentation proficiency
Microsoft Office Suite
Effective multitasking
Cross-functional coordination
Critical thinking
Teamwork and collaboration
Customer service
Excellent communication
Attention to detail
Timeline
PCC- Complex Scheduler
Emory Heart and Vascular Center
09.2019 - CurrentRead More
Sales Associate Specialist
Ricoh USA
01.1998 - 12.2018Read More
Emory Certification Program
Medical Assistant from Clinical Medical Assistant
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Greenville High School
High School Diploma
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Georgia State University
Associate of Applied Science from Business Administration And Management
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