Brianna Hinojosa
San Antonio,TX
Summary
Service-oriented professional with a Bachelor’s in Psychology and a minor in Sociology. Proven expertise in customer service and communication, effectively managing sensitive situations in high-pressure environments. Committed to leveraging interpersonal skills and organizational abilities to assist individuals in need. Demonstrates strong work ethic, adaptability, and ability to thrive both independently and collaboratively.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
HEB Grocery Store
San Antonio, TX
09.2019 - Current
- Provided exceptional customer service, assisting diverse individuals with purchases and inquiries.
- Handled cash transactions with accuracy and efficiency in a high-volume retail environment.
- Developed strong interpersonal skills, resolving customer concerns with patience and professionalism.
- Maintained a positive and welcoming atmosphere, fostering customer trust and satisfaction.
- Performed additional duties as assigned by management team.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Education
Bachelor of Arts - Psychology
The University of Texas At San Antonio
San Antonio, TX12-2024
Skills
- Bilingual in English and Spanish
- Customer relationship management
- Conflict resolution
- Multitasking skills
- Team collaboration
- Microsoft Office proficiency
- Google Drive expertise
- Communication strategies
- Assertiveness
Languages
Spanish
Professional
Timeline
Customer Service Associate
HEB Grocery Store
09.2019 - Current
Bachelor of Arts - Psychology
The University of Texas At San Antonio
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