Brianna Hintze
Lebanon,OR
Summary
Dynamic On-Site Resident Manager with a proven track record at American Village Corp, excelling in property management and resident satisfaction. Skilled in effective communication and complaint handling, I implemented process improvements that enhanced service quality and streamlined operations, achieving a notable increase in tenant engagement and satisfaction and rent collection ratings.
Overview
25
25
years of professional experience
Work History
On-Site Resident Manager
American Village Corp
Lebanon, OR
08.2022 - Current
- Managed daily operations to ensure efficient site functionality and resident satisfaction.
- Coordinated maintenance requests, improving response times and service quality.
- Oversaw property inspections, identifying areas for improvement and compliance adherence.
- Executed comprehensive management of tenant payments, including rent, storage fees, and associated charges, to maintain financial integrity.
- Achieved effective communication with prospects through various channels, enhancing engagement. Streamlined the application process by efficiently contacting references and making informed decisions on applications. Delivered timely responses to inquiries, fostering positive relationships with potential clients.
- Daily operations, office hours as well as being availel all hours for tenant and prospects ffor any quesitons and emergencies
- Fostered relationships with vendors to optimize service delivery and reduce costs.
On-Site Manager
Mill Race Storage Units
Lebanon, OR
01.2022 - 07.2022
- Oversaw daily operations, ensuring compliance with safety regulations and company policies.
- Ensured accurate documentation of all aspects of each project was maintained throughout the duration of the assignment.
- Facilitated smooth operations by residing on-site and promptly addressing tenant inquiries. Achieved efficient payment collection for storage units through proactive tenant communication. Maintained accurate records of payments and receipts for all tenants.
- Managed inventory of cleaned stage units and conducted auction to address unpaid and unaccounted items.
On-Site Resident Manger
American Village Corp
Lebanon, OR
02.2019 - 01.2022
- Oversaw daily site operations, ensuring adherence to safety protocols and regulatory compliance.
- Managed resident communication, addressing concerns and fostering a positive community environment.
- Coordinated maintenance schedules and vendor services to enhance property functionality and appearance.
- Implemented process improvements to streamline workflow and increase resident satisfaction ratings.
Bartender/Cook
Brownsville Saloon
Brownsville, OR
02.2017 - 01.2019
- Crafted signature cocktails and beverages tailored to customer preferences.
- Managed bar inventory, ensuring timely restocking of supplies and equipment.
- Trained new staff in menu offerings and operational procedures.
- Provided exceptional customer service to enhance guest experiences and satisfaction.
- Maintained cleanliness and organization of the bar area in compliance with health regulations.
- Collaborated with kitchen staff to synchronize service during high-volume events.
- Developed innovative drink specials to attract clientele during peak hours.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Certified Pharmacy Technician/Cashier
Rite-Aid Pharmacy
Corvallis, OR
01.2016 - 11.2016
- Processed prescription orders accurately and efficiently to ensure timely patient care.
- Maintained inventory levels, coordinating restocking of medications and supplies.
- Ensured compliance with federal and state regulations during all pharmacy operations.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Stocked, labeled, and inventoried medication to keep accurate records.
Certified Pharmacy Technician/Cashier
Safeway
Portland, OR
01.2012 - 01.2016
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
Certified Pharmacy Technician/Cashier
Target
Albany, OR
03.2009 - 01.2012
- Managed medication inventory to ensure accurate stock levels and timely replenishment.
- Collaborated with healthcare providers to resolve prescription discrepancies, ensuring optimal patient care outcomes.
- Conducted regular audits of medication records to maintain compliance with regulatory standards and reduce errors.
- Streamlined workflow processes to improve efficiency in prescription filling and customer service operations.
- Trained new pharmacy technicians on operational procedures and best practices for superior service delivery.
Certified Pharmacy Technician/Cashier
Economy Drugs
Sweet Home, OR
10.2008 - 03.2009
- Assisted pharmacists in preparing and dispensing prescriptions with precision and adherence to safety protocols.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Collected co-payments or full payments from customers.
- Counted, measured, and compounded medications following standard procedures.
- Assisted in preparation, distribution and storage of pharmaceuticals.
Certified Pharmacy Technician/Cashier
Walmart
Lebanon, OR
06.2006 - 10.2008
- Dispensed medications accurately to patients, ensuring compliance with pharmacy regulations.
- Managed inventory levels, coordinating timely restocking of pharmaceutical supplies.
- Assisted pharmacists in preparing and labeling prescription medications efficiently.
- Maintained patient records and processed insurance claims with precision.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced registers at shift end.
- Assisted customers with product inquiries and provided exceptional service.
Cashier/Layaway Associate/Layaway Manager
Walmart
Lebanon, OR
02.2002 - 06.2006
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and handled cash reconciliation daily.
- Assisted customers with product inquiries and provided exceptional service.
- Trained new staff on checkout procedures and customer service standards.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Led team in executing operational strategies to enhance efficiency and productivity.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Led employee training, created schedules for full team/cross team training and operations.
Retail Operations Associate/Shift Manager
American Family Video
Sweet Home, OR
02.2001 - 06.2004
- Streamlined operational workflows through process improvements and best practices.
- Coordinated inventory management systems to enhance stock accuracy and reduce discrepancies.
- Developed training materials for new employees, fostering a culture of continuous improvement.
- Analyzed performance data to identify areas for efficiency enhancements in daily operations.
- Managed VHS/DVD inventory be prepping, stocking, and re-stocking merchandise, supporting customers, maintaining, organized labeling, inventory, and handling sales and returns.
Education
High School Diploma -
Sweet Home High School
Sweet Home, OR10-2007
Skills
- Documentation review
- Subcontractor management
- Property inspections
- Rent collection
- Property management
- Safety compliance
- Complaint handling
- Building maintenance
- Emergency response
- Marketing and advertising
- Leasing/Rental Contracts
- Multitasking/Problem-solving Abilities
- Time management/Attention to detail
- Effective communication
Timeline
On-Site Resident Manager
American Village Corp
08.2022 - Current
On-Site Manager
Mill Race Storage Units
01.2022 - 07.2022
On-Site Resident Manger
American Village Corp
02.2019 - 01.2022
Bartender/Cook
Brownsville Saloon
02.2017 - 01.2019
Certified Pharmacy Technician/Cashier
Rite-Aid Pharmacy
01.2016 - 11.2016
Certified Pharmacy Technician/Cashier
Safeway
01.2012 - 01.2016
Certified Pharmacy Technician/Cashier
Target
03.2009 - 01.2012
Certified Pharmacy Technician/Cashier
Economy Drugs
10.2008 - 03.2009
Certified Pharmacy Technician/Cashier
Walmart
06.2006 - 10.2008
Cashier/Layaway Associate/Layaway Manager
Walmart
02.2002 - 06.2006
Retail Operations Associate/Shift Manager
American Family Video
02.2001 - 06.2004
High School Diploma -
Sweet Home High School