Brianna Hollett
Canal Winchester,OH
Summary
Dedicated professional with proven ability to manage staff and oversee daily operations in a fast-paced customer service environment. Strong interpersonal skills foster effective teamwork while maintaining high standards of service delivery. Demonstrated success in multitasking and enhancing customer satisfaction through efficient problem-solving. Career aspirations include further developing leadership competencies to drive operational excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bartender
Loyal Order of the Moose Lodge
06.2023 - Current
- Served drinks customized to customer preferences in a fast-paced setting.
- Oversaw bar area operations, ensuring cleanliness and order.
- Fostered an inviting environment for customers.
- Collaborated with team to ensure timely service during peak times.
- Monitored and enforced alcohol service standards according to regulatory guidelines.
Server/Bartender
Hocking Hills Golf Club
04.2023 - Current
- Efficiently took orders and delivered food and beverages promptly.
- Coordinated with culinary staff to ensure orders were filled promptly and correctly.
- Adhered to health and safety standards in maintaining dining areas.
- Mentored employees in customer service techniques.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Operations Lead and Apparel
Dick's Sporting Goods
10.2020 - 04.2023
- Effectively managed and organized back stock.
- Skillfully handled crucial aspects of the manager role.
- Completed unloading tasks swiftly and systematically.
- Expertly managing and assembling products for floor presentation.
Education
Some College (No Degree) - Business And Communications
Ohio University
LancasterHigh School Diploma -
Lancaster High School
Skills
- Communication
- Work ethic
- Reliability
- Problem solving
- Organization
- Responsible alcohol service
- Ordering procedures
- Beer and wine recommendations
Certification
- Tips Training Certified
- CPR Certified
Honors and achievements
- 2nd Place in DECA Business Competition
- Winner of Northwood University business scholarship
- Of the top 10% elite students who received academic excellence letter recognition
- Winner of Ohio University Fine Arts scholarship
- National Honors Society
Volunteer Experience
- Homework helper/tutor elementary students aiding the teacher with lesson plans and homework help
- Permaethos Farm Volunteer- Worked in West Virginia and planted over 2,000 trees on an organic plantation to improve the environment
- Nursing Home Volunteer- Reviewed over 30 hours of volunteer time
Timeline
Bartender
Loyal Order of the Moose Lodge
06.2023 - Current
Server/Bartender
Hocking Hills Golf Club
04.2023 - Current
Operations Lead and Apparel
Dick's Sporting Goods
10.2020 - 04.2023
- Tips Training Certified
- CPR Certified
Some College (No Degree) - Business And Communications
Ohio University
High School Diploma -
Lancaster High School
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