Brianna Houle
9702 E 60th Avenue, Denver,Colorado
Summary
Professional retail worker with proven track record in customer service and cash handling. Skilled in managing transactions, resolving customer inquiries, and maintaining positive store environment. Strong focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Known for reliability, efficiency, and consistent approach to achieving goals.
Experienced with developing and delivering comprehensive training programs in customer service environments. Utilizes effective coaching techniques to enhance team performance and improve customer interactions. Knowledge of training methodologies and customer service best practices.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Starbucks Coffee Company
Denver, CO
07.2022 - Current
- Employment Type: Part-time and full-time
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained regular and consistent attendance and punctuality.
Freelance Concert Photographer
Self-employed
Denver, CO
09.2022 - Current
- Digitally edited photos to enhance appearance.
- Completed complex photo shoots at indoor and outdoor venues.
- Adapted to a variety of shooting environments and lighting conditions, showcasing creativity and technical expertise.
- Enhanced client satisfaction by delivering high-quality photographs for various events and projects.
- Enhanced visual storytelling for media outlets with high-quality photos that captured the essence of live performances.
- Increased social media engagement for musicians and venues with eye-catching concert photographs.
- Regularly updated personal website and online portfolio, showcasing most recent work and attracting potential clients.
- Provided timely delivery of edited images to clients, meeting tight deadlines and ensuring client satisfaction.
- Navigated challenging shooting environments by adapting quickly to changing light conditions and stage setups.
Barista
Starbucks Coffee Company
Denver, CO
09.2020 - 07.2022
- Employment Type: Part-time
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Trained new hires and contributed to a positive team environment through effective communication and collaboration with colleagues.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
Sales associate
Levi's Jeans Outlet Store
Castle Rock, CO
09.2018 - 07.2020
- Employment Type: Part-time
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained regular and consistent attendance and punctuality.
Education
Bachelor of Arts - Mass Communications And Media Studies
Arizona State University Online
Tempe, AZ04-2026
Skills
- Problem-Solving
- Team Leadership
- Conflict resolution techniques
- Concert photography
- Music Journalism
- Role Modeling
- Decision-making capabilities
- Creative artistic vision
- Strong verbal and written communication
- Superb attention to detail
- Concise writing
- Music genres
Timeline
Freelance Concert Photographer
Self-employed
09.2022 - Current
Shift Supervisor
Starbucks Coffee Company
07.2022 - Current
Barista
Starbucks Coffee Company
09.2020 - 07.2022
Sales associate
Levi's Jeans Outlet Store
09.2018 - 07.2020
Bachelor of Arts - Mass Communications And Media Studies
Arizona State University Online
Awards
- Three time "Partner of the Quarter" - Starbucks Coffee Company
- High School Yearbook Design Editor in Chief: Colorado Student Media Association - Best High School Yearbook COVID19 Spread 2020
Hobbies
- Crafting coffee beverages
- Baking
- Art
- Collecting analog music
- Reading and writing
- Photography
- Playing bass and guitar