Open To Work
Tierra Mitchell
Starbucks Coffee Company
Cobbs Creek,VA
1
Certification
1
year of post-secondary education
18
years of professional experience
Resourceful Shift Supervisor experienced in managing teams and overseeing operations. Improved operational efficiency and team cohesion through effective strategies and a focus on quality control. Seeking internal promotion to Store Manager to leverage leadership skills and contribute to organizational growth.
Work History
Shift Supervisor
5 Years 9 Months- Establish standards for personnel performance and customer service.Facilitated positive interactions with customers to ensure a pleasant experience.
- Reviewed work procedures and operational problems to identify opportunities for improving service and safety.
- Managed food and equipment inventories, ensuring accurate records for efficient stock control.
- Prepared and served food, cleared tables, and maintained cleanliness to enhance customer dining experience.
- Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.
- Count money and make bank deposits.
Barista
3 Months- Prepared Starbucks espresso beverages following company recipes and drink standards
- Greeted customers and took orders with friendly, attentive service
- Operated point-of-sale register and handled cash and card payments
- Provided a positive first impression to enhance customer experience. and took orders with friendly, attentive service
- Developed and implemented standards for personnel performance and customer service, enhancing overall customer satisfaction.
Shift Lead
11 Months- Review work procedures and operational problems to determine ways to improve service, performance, or safety.
- Reviewed work procedures and operational challenges to identify improvement opportunities for service and safety.
- Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.
- Monitored food preparation methods, portion sizes, and presentation to uphold quality standards.
- Coordinated cooking personnel assignments to optimize food usage and ensure timely meal preparation.
- Performed food preparation and service tasks including cooking, clearing tables, and serving food and drinks.
- Counted cash daily and processed bank deposits to ensure accurate financial records.
- Oversaw inventory management of food and equipment to ensure adequate supplies.
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.Trained staff to improve service quality and operational efficiency. Provide start and end of day cash handling. Address any concerns or issues for customers and staff. Back up the employees during extreme peaks in business.
Line Cook
1 Year 2 Months- Took dining reservations. Prepared and cooked menu items to order. Ensured orders were correct and hot before serving to customers. Created specials.
- Test cooked food by tasting and smelling it to ensure palatability and flavor conformity.
- Prepared food and served drinks by cooking, clearing tables, and providing customer service.
- Maintained freshness and variety of food offerings to enhance dining experience; cleaned and sterilized kitchen and equipment to uphold health standards.
- Sliced fruits and vegetables for food preparation, ensuring freshness and quality for service.
- Served food, beverages, and desserts in diverse settings, ensuring prompt and courteous service to meet customer needs.
- Greet guests, escort them to their seats, and present them with menus and wine lists.
- Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and cars.
- Maintained supply levels at service stations by organizing paper products and beverage preparation items for efficient operations.
- Ensured cleanliness of work areas and utensils for safe food preparation.
- Processed customer payments accurately at the register to ensure seamless transactions.
- Balance receipts and payments in cash registers.
- Performed handwashing of kitchen utensils and equipment to maintain cleanliness.
- Sanitized kitchen stations regularly to maintain cleanliness and meet health standards.
- Maintained cleanliness of floors and cooktops to create a safe cooking environment.
Substitute teachers aide
10 Months- Instructed and monitored students in safe use and care of equipment and materials, reducing risk of injury and damage.
- Observed and evaluated students' performance, behavior, social development, and physical health to inform instructional approaches.
- Observed students' performance to assess their academic and social development.
- Prepared materials and classrooms for class activities.
- Provide disabled students with assistive devices, supportive technology, and assistance accessing facilities, such as restrooms.
- Guide and counsel students with adjustment or academic problems, or special academic interests.Assist in teaching the lessons planned by the teacher. Help maintain classroom order throughout all activities. Worked with multiple age groups in a special education setting. Work to aid each child according to their individual needs and learning abilities.
Line Cook
3 Months- Took customer orders and communicated them to kitchen staff for timely preparation.
- Cleaned service and seating areas to ensure a welcoming environment.
- Removed garbage from designated areas to maintain cleanliness and hygiene.
- Take customer orders and convey them to other employees for preparation.
- Wrapped menu items, including sandwiches and hot entrees, for efficient serving and takeout.
- Processed payments and prepared bills using cash register, ensuring accurate transactions.
- Clean service or seating areas.
- Prepared ingredients and washed dishes.
Cook
8 Months- Prepared and presented a variety of culinary dishes in a professional kitchen environment.
- Collaborated with personnel to plan and develop recipes or menus, considering seasonal ingredient availability and customer volume.
- Collaborate with other personnel to plan and develop recipes or menus, taking into account such factors as seasonal availability of ingredients or the likely number of customers.
- Monitored sanitation practices, ensuring compliance with standards and regulations.
- Assessed quality of food items to ensure compliance with established standards. of raw and cooked food products, confirming adherence to established standards.
- Demonstrate new cooking techniques or equipment to staff.
- Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning.
- Provided detailed descriptions of menu items to customers to enhance their dining experience. to customers or suggest products that might appeal to them.Prepared and served food dishes in accordance with company quality guidelines. while maintaining quality guidelines set by the company and state regulations. I am also
Cook
11 Months- Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs.
- Developed menus and optimized food utilization based on anticipated guest count, nutritional value, palatability, popularity, and cost efficiency.
- Conducted food preparation and service tasks such as cooking, clearing tables, and serving food and drinks.
- Maintain food and equipment inventories, and keep inventory records. Ensured timely meal delivery to enhance resident satisfaction according to company and state guidelines. Helped improve the quality and execution of meals. Dedicated time to volunteering in recreational activities with the residents. I interacted with the residents in a positive and constructive manner. Received employee of the month-May 2017
Process Operator
4 Years 8 Months- Process Operator - Maintaining the uptime of product production as well as ensuring quality control. Trained new employees on operational procedures. Received employee of the month -July 2014
- Adjusted machinery settings to ensure efficient production operations.
- Monitored work processes to ensure compliance with production standards. and monitor gauges, dials, and other indicators to ensure that operators conform to production or processing standards.
- Monitored adherence to safety and sanitation regulations to protect employees.
- Read and analyze charts, work orders, production schedules, and other records and reports to determine production requirements and to evaluate current production estimates and outputs.
- Requisitioned materials, supplies, and equipment parts to ensure uninterrupted production flow.
- Reviewed specifications and blueprints to clarify job requirements for workers., blueprints, job orders, and company policies and procedures for workers.
- Inspected materials, products, and equipment to identify defects or malfunctions, ensuring adherence to quality standards.Process Operator - Maintaining the uptime of product production as well as ensuring quality control. Trained new employees on operational procedures. Received employee of the month -July 2014
Inspector
2 Years 3 Months- Inspect, test, or measure materials, products, installations, or work for conformance to specifications.
- Inspect or test raw materials, parts, or products to determine compliance with environmental standards.
- Removed defects including chips, burrs, and corroded or pitted surfaces to ensure product quality.
- Eliminated surface defects to improve product quality., such as chips, burrs, or lap corroded or pitted surfaces.
- Disassemble defective parts or components, such as inaccurate or worn gauges or measuring instruments.
- Inspected raw materials, parts, and products for compliance with environmental standards, contributing to regulatory adherence.
- Measured weights of materials to ensure proper quantities for production., products, containers, or samples to verify packaging weights or ingredient quantities.Inspected and maintained safety standards set by the company and federal regulations.
- As well as perform preventive maintenance as needed
Education
- Machine Operations
Skills
Food Preparation
POS operation
Cash handling
Inventory control
Food safety
Coaching Techniques
Inventory management
Shift paperwork completion
Coaching
Inventory counts
Operational Training
Team leadership
Staff development
Staff motivation
Standard Compliance
Workplace safety
Conflict resolution
Problem solving
Attention to detail
Effective communication
Communication skills
Problem-solving
Role modeling
Customer service
Coaching Techniques
Safety
Inventory counts
Problem-solving
Role modeling
POS system operation
Certification
serve -safe
Languages
English
Accomplishments
- Cook and serve food according to company and state guidelines. I helped in improving the quality and execution of meals. I dedicated my time to volunteering in recreational activities with the residents. I interacted with the residents in a positive and constructive manner. Received employee of the month-May 2017
- Received employee of the month -July 2014
Work Preference
Job Search Status:
Open to work
Work Type
Full Time
Location Preference
On-SiteRemote
Open to relocation:
No
Minimum Desired Compensation
$55000/yr
Timeline
Shift Supervisor
Starbucks Coffee Company
01.2021 - CurrentRead More
Barista
Starbucks
10.2020 - 01.2021Read More
Shift Lead
Bubbas Shrimp Shack
09.2019 - 08.2020Read More
Line Cook
Hole in the Wall Waterfront Grill
06.2018 - 08.2019Read More
Line Cook
Beach Bakery Cafe
04.2018 - 07.2018Read More
Substitute teachers aide
Source 4 teachers
03.2018 - 01.2019Read More
Cook
Rappahannock Westminster Canterbury
07.2017 - 03.2018Read More
Cook
Virginia Health services, Walter Reed Convalescence
08.2016 - 07.2017Read More
Thomas Nelson Community College
from Machine Operations
04.2011 - 10.2011Read More
Process Operator
Canon Virginia Inc.
01.2011 - 09.2015Read More
Inspector
Production Support Systems (Industrial Resource Technology)
10.2008 - 01.2011Read More
Gloucester High School
06.2007Read More