Kyla Jones
Wilmington,NC
Summary
Dynamic supervisor with extensive leadership experience, currently pursuing a nursing degree to become a registered nurse. Demonstrated ability to manage diverse teams while enhancing customer experiences through effective communication and teamwork. Proficient in time management and financial handling, with a strong desire to leverage expertise in customer service and organizational management within the medical field or business administration. Committed to ongoing professional development and delivering excellence in service.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Walgreens Pharmacy
08.2025 - 04.2026
- Enhanced customer satisfaction by resolving issues promptly and effectively addressing concerns.
- Utilized point-of-sale systems to process transactions accurately and efficiently each shift.
- Ensured cleanliness and organization within the pharmacy environment to promote safety standards.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
Supervisor
CVS Pharmacy
07.2024 - 04.2025
- As a Supervisor at CVS Pharmacy, the primary responsibility is to oversee daily operations and ensure that the team delivers exceptional customer service. This role involves managing staff, maintaining inventory levels, and addressing customer inquiries effectively. Strong leadership and communication skills are essential for fostering a positive environment while ensuring compliance with company policies. The position also requires multitasking and the ability to handle various responsibilities under pressure.
- Successfully guided a team to meet and exceed sales targets.
- Implemented training programs for new employees to ensure high standards of service.
- Managed inventory control to minimize losses and ensure product availability.
- Enhanced customer satisfaction through effective problem-solving and service improvements.
Staff
Mustard Seed Youth Ministry
05.2021 - 04.2024
- Engaged children ages 4-17 through mentorship and academic tutoring.
- Provided nutritional support by serving lunch and ensuring meal quality.
- Led program activities, fostering a positive environment.
- Developed and implemented educational strategies to enhance learning outcomes.
- Collaborated with team members to improve operational efficiency.
Shift Leader
Tropical Smoothie Cafe
07.2019 - 08.2020
- Opened and closed store operations efficiently, ensuring security and compliance with company policies.
- Led team members to achieve exceptional performance, fostering a positive work environment.
- Resolved customer issues promptly, enhancing satisfaction and loyalty.
- Trained new employees on operational procedures and customer engagement techniques.
- Monitored inventory levels and placed orders to maintain optimal stock.
Education
Associates - Health Science
Cape Fear Community College
04-2026
Diploma -
Ashley High School
Wilmington08-2021
Skills
- Customer Service
- Team Leadership
- Effective Communication
- Time Management
- Organizational Management
- Problem Solving
- Cash handling expertise
- Inventory control
- Policy enforcement
- Document management
- Financial management
- Attendance oversight
- Team leadership
- Problem-solving
- Team supervision
- Positive attitude
- Team motivation
- Creative problem solving
Accomplishments
I finished high school with a 3.8 GPA and the Presidency Award. and I kept that momentum through college, maintaining a 3.5 GPA as an undergrad.
I've also been a student-athlete, I actually had multiple scholarship offers for both track and academics. Which really taught me how to stay disciplined. That drive carries over into my work life as well. In every job I've had, I've naturally moved into leadership roles, whether I was stepping up as as a supervisor or managing entire shifts. I'm at my best when I'm leading a team and keeping things moving and organized.
Timeline
Shift Supervisor
Walgreens Pharmacy
08.2025 - 04.2026
Supervisor
CVS Pharmacy
07.2024 - 04.2025
Staff
Mustard Seed Youth Ministry
05.2021 - 04.2024
Shift Leader
Tropical Smoothie Cafe
07.2019 - 08.2020
Associates - Health Science
Cape Fear Community College
Diploma -
Ashley High School