Summary
Overview
Work History
Education
Skills
Timeline
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Brianna Hughes

Locust Grove,GA

Summary

Reliable and Result driven Customer Service Representative who is devoted to increasing customer satisfaction with excellent support. Consistently friendly and professional when handling diverse customer needs in high-volume environments. Smoothly manage workflow and optimize team strengths to meet service quotas.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Afni Inc, Verizon
Riverside, CA
11.2021 - Current
  • Explained benefits, features and recommendations to maximize client retention.
  • Answered customer questions and addressed concerns resulting in reduction in customer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Educated customers on special pricing opportunities and company offerings.

Retail Sales Associate

Forever 21
Locust Grove, GA
11.2020 - Current
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Assisted in training of new hires on organizational procedures, policies and sales techniques.
  • Helped customers by answering questions and locating merchandise.

Customer Service Representative

Walmart
Locust Grove, GA
09.2019 - 11.2021
  • Assessed customers needs in a timely and efficient manner.
  • De-escalated problematic customer concerns while maintaining calm and friendly demeanor.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Stocked and maintained money center area.
  • Identified and stopping fraud transactions.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.

Cashier

Walmart
Loust Grove, GA
08.2018 - 09.2019
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Resolved technical issues with cash registers, card scanners and printers.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Trained new employees in cashiering procedures, offering assistance in resolving issues regarding transactions.

Retail Sales Associate

Charlotte Russe
Locust Grove, GA
11.2016 - 04.2019
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
  • Restocked racks, set up window displays and change signage to promote items.
  • Built customer loyalty by engaging with and identifying product needs of customers.

Education

Associate of Arts - Film Studies

Georgia Perimeter College
Decatur, GA

Skills

  • Conflict mediation
  • Adaptive team player
  • Problem-solving abilities
  • Customer service focus
  • Reliable and punctual
  • Detail-oriented
  • Sales experience

Timeline

Customer Service Representative

Afni Inc, Verizon
11.2021 - Current

Retail Sales Associate

Forever 21
11.2020 - Current

Customer Service Representative

Walmart
09.2019 - 11.2021

Cashier

Walmart
08.2018 - 09.2019

Retail Sales Associate

Charlotte Russe
11.2016 - 04.2019

Associate of Arts - Film Studies

Georgia Perimeter College

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Brianna Hughes