Brianna Infante
Taylor,WI
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level for this position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Hospitality Aide
Grandview Care Center
02.2024 - 08.2024
- Managed inventory by verifying and signing for delivery dockets, ordering supplies, checking quality and freshness of products and performing daily inventory counts.
- Participated in opening and closing procedures by prepping inventory sheets, balancing inventory to cash and closing out point-of-sale systems.
- Used excel to enter and maintain up-to-date information for each hotel room and guests.
- Answered telephone calls and emails to assist customers in making reservations.
- Supported needs of 39 + residents under long-term care.
Bank Teller
Waumandee State Bank
04.2023 - 10.2023
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Counted and packaged currency and coins.
- Placed orders for customer checks and verified starting numbers.
- Educated customers on use of banking website and mobile apps.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Customer Service Representative
Allstate Corp
03.2019 - 09.2022
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Identified and resolved discrepancies and errors in customer accounts.
Customer Service Representative/ Coordinator
East Lake Management
06.2014 - 03.2015
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Sought ways to improve processes and services provided.
- Promptly responded to inquiries and requests from prospective customers.
Education
High School Diploma -
North Grand High School
Chicago, IL06.2014
Skills
- ATM Balancing
- Account Updating
- Cash Counting
- Asset Management
- Phone Inquiries
- Customer Relationship Development
- Money Handling
- Call and Email Handling
- Office Cleaning
- Team Cooperation
- Spanish Interpreting
- Special Requests
Certification
- Hipps laws
- medication management
Languages
spanish
Professional Working
Timeline
Hospitality Aide
Grandview Care Center
02.2024 - 08.2024
Bank Teller
Waumandee State Bank
04.2023 - 10.2023
Customer Service Representative
Allstate Corp
03.2019 - 09.2022
Customer Service Representative/ Coordinator
East Lake Management
06.2014 - 03.2015
- Hipps laws
- medication management
High School Diploma -
North Grand High School
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