Brianna Ismajli

-Responsible for monitoring and growing KPIs

-Growth of revenue and company reputation on various platforms

Leadership of 10+ people in a crew

-Lead team members through constant coaching and development

-Deliver exceptional customer service

-Responsible of driving sales of reoccurring memberships

-Responsible for orders and keeping track of inventory

-Labor cost analysis and PNL

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Catering management consisted of scheduling times to speak with potential catering clients. This requires me to be virtually available at any given time in order to schedule appointments as well as answer questions. I am also in charge of scheduling and creating orders for all catering clients. I manage the calendar containing all catering orders as well as parties and reservations for dine in.
• Developed connections with customers in order to create long-term relationships and patronage.