Brianna Jackson
Bronx
Summary
Results-driven Business Operations professional with experience in project management and daily operations in retail and non-profit sectors. Supervised teams of 45 staff, enhancing service standards and operational efficiency. Collaborated with vendors to coordinate logistics, ensuring effective business processes. Holds business certificate and dental assistant certification.
Overview
4
4
years of professional experience
Work History
Group Leader
PHIPPS NEIGHBORHOOD
Bronx, NY
02.2023 - 01.2024
- Organized 6 field trips and special events annually, coordinating logistics, permissions, and educational activities to enhance student learning outside classroom setting.
- Created 5 lesson plans weekly, developing structured educational content and activities to meet program goals and student learning objectives.
- Worked as group leader for non-profit afterschool program, managing daily operations and activities for over 100 enrolled students across multiple grade levels.
- Managed classroom environment for students aged 8-9 years old, adapting teaching methods and activities to meet developmental needs of elementary-aged children.
- Collaborated with teaching staff to develop lesson plans covering subject areas or grade levels, ensuring all materials met curriculum standards for effective student learning outcomes.
General Manager
CENTURY 21
Yonkers, NY
10.2019 - 12.2020
- Managed operations for large national department store company, overseeing daily activities for fashion and accessories retail location with 45 team members.
- Supervised and trained 45 staff members across all store departments, coordinating schedules and ensuring consistent customer service delivery.
- Operated digital queue management through Qminder system, tracked employee attendance using Sling software, and managed data through Google Cloud platform.
- Delivered customer service experiences for over 300 customers daily, maintaining high satisfaction levels through efficient store operations and staff coordination.
- Collaborated with shipping vendors including FedEx and UPS, working directly with brand partners to coordinate shipping and operations for inventory management.
Education
Business Operations Training - Business Operations
YEAR UP UNITED
New York, NY07.2026
Certificate - Professional Scrum Master
YEAR UP UNITED
Online07.2026
Skills
- Proficient in Canva, Calendly, DocuSign, Dropbox, Google Workspace, Salesforce, Microsoft Office 365, Asana, Jira, Notion Trello, Zoom and Notion
AREAS OF EXPERTISE
Operations Strategy | Process Improvement | Project Management | Workflow Design | Vendor Relations | Staff Training | Quality Control | Inventory Control | Budget Management
Timeline
Group Leader
PHIPPS NEIGHBORHOOD
02.2023 - 01.2024
General Manager
CENTURY 21
10.2019 - 12.2020
Certificate - Professional Scrum Master
YEAR UP UNITED
Business Operations Training - Business Operations
YEAR UP UNITED