Brianna Jackson
Tallahassee,FL
Summary
More than three years of customer service experience
Overview
6
6
years of professional experience
1
1
Certification
Work History
Warehouse Worker
Amazon
Jacksonville, FL
07.2019 - 11.2023
- Received and tracked incoming inventory shipments.
- Organized warehouse space for efficient storage of products.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Operated scanners, computers, and other equipment to track orders.
- Assembled orders according to customer requests.
- Performed cycle counts to maintain accurate inventory records.
- Processed returns of defective merchandise as required.
- Followed established guidelines for picking orders accurately.
Customer Service Associate
Walgreens
Jacksonville, FL
10.2017 - 07.2019
- Demonstrated active listening skills when responding to customer questions and complaints.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Resolved customer inquiries in a timely manner.
Education
High School Diploma -
Atlantic Coast High School
05-2018
Skills
- Communication
- Decision-Making
- Troubleshooting
- Problem-Solving
- Active Listening
- Critical Thinking
- Conflict Resolution
- Typing
- Microsoft Word
- Microsoft Powerpoint
- Microsoft Office
Certification
P&C License 2023
Timeline
Warehouse Worker
Amazon
07.2019 - 11.2023
Customer Service Associate
Walgreens
10.2017 - 07.2019
High School Diploma -
Atlantic Coast High School