Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brianna Jackson

Tallahassee,FL

Summary

More than three years of customer service experience

Overview

6
6
years of professional experience
1
1
Certification

Work History

Warehouse Worker

Amazon
Jacksonville, FL
07.2019 - 11.2023
  • Received and tracked incoming inventory shipments.
  • Organized warehouse space for efficient storage of products.
  • Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
  • Operated scanners, computers, and other equipment to track orders.
  • Assembled orders according to customer requests.
  • Performed cycle counts to maintain accurate inventory records.
  • Processed returns of defective merchandise as required.
  • Followed established guidelines for picking orders accurately.

Customer Service Associate

Walgreens
Jacksonville, FL
10.2017 - 07.2019
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Greeted customers and identified their needs.
  • Provided information about products and services available to customers.
  • Processed customer orders accurately and efficiently.
  • Resolved customer inquiries in a timely manner.

Education

High School Diploma -

Atlantic Coast High School
05-2018

Skills

  • Communication
  • Decision-Making
  • Troubleshooting
  • Problem-Solving
  • Active Listening
  • Critical Thinking
  • Conflict Resolution
  • Typing
  • Microsoft Word
  • Microsoft Powerpoint
  • Microsoft Office

Certification

P&C License 2023

Timeline

Warehouse Worker

Amazon
07.2019 - 11.2023

Customer Service Associate

Walgreens
10.2017 - 07.2019

High School Diploma -

Atlantic Coast High School

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Brianna Jackson