Open To Work
Brianna Jimenez
Clarksville,TN
Summary
Motivated Shift Leader experienced in fostering teamwork and exceeding operational objectives. Developed strong, productive teams through effective training and compassionate problem-solving, consistently delivering high-quality results. Focused on enhancing store operations and ensuring exceptional customer experiences.
Overview
5
5
years of professional experience
Work History
Shift leader/Head Cocktail Server
Frothy Monkey
Nashville, TN
01.2023 - Current
- Supervised daily operations to ensure smooth workflow and excellent customer service.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Resolved customer complaints promptly and professionally.
- Trained and mentored new staff on customer service standards and procedures.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Implemented health and safety protocols to maintain a clean work environment.
- Ensured compliance with health and safety regulations in food preparation areas.
- Adhered to all health code regulations while preparing food items for customers.
- Managed daily workflow and scheduled staff for adequate coverage.
- Managed inventory by monitoring stock levels, ordering supplies as needed, and ensuring product quality met standards.
- Organized the work environment by assigning specific tasks to team members.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Checked orders for quality and completeness.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Evaluated employee performance, providing targeted feedback to support individual development.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
Bartender
Up rooftop lounge
Nashville, TN
02.2021 - 08.2022
- Provided exceptional customer service in a fast-paced rooftop environment.
- Engaged with customers to build rapport and enhance their lounge experience.
- Crafted unique cocktails using fresh ingredients and innovative recipes.
- Managed bar inventory, ensuring optimal stock levels and freshness.
- Collaborated with kitchen staff to create drink pairings for menu items.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Processed payments accurately and efficiently with POS system.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Education
Lone Oak High School
Lone Oak, TXSkills
- Team leadership
- Sales and upselling
- Cash handling
- POS system operation
- Inventory management
- Daily workflows
- Shift checklists
- Shift paperwork completion
- Service management
- Action planning
- Process improvement
- Team leadership
- Team motivation
- Staff training
- Clear communication
- Verbal communication
- Client support
- Complaint resolution
- Issue resolution
- Problem solving
- Decision making
- Organizational skills
- Safety procedures
- Flexible schedule
- Role modeling
- Problem-solving
- Drawer assignments
- Problem-solving
- Leadership skills
- Clear communication
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$45000/yr - $200000/yrTimeline
Shift leader/Head Cocktail Server
Frothy Monkey
01.2023 - Current
Bartender
Up rooftop lounge
02.2021 - 08.2022
Lone Oak High School