Melissa Burruss
Bartlesville,OK
Summary
Resourceful Head Shift Leader known for high productivity and efficient task completion. Specialized skills include team leadership, conflict resolution, and operational management. Excel in communication, adaptability, and problem-solving, ensuring seamless shift operations and positive team dynamics.
Attentive shift leader with several years of comprehensive experience overseeing and monitoring team members. Focused and skilled in employee oversight, mentoring and process improvement. Manages team with proactive approach and conscientious attention to day-to-day needs.
Overview
5
5
years of professional experience
2011
2011
years of post-secondary education
Work History
Head Shift Leader
Asap Gas Station
Bartlesville, Oklahoma
07.2024 - Current
- Supervised daily operations to ensure efficient service at the gas station.
- Managed team schedules and delegated tasks effectively to optimize workflow.
- Trained new staff on customer service standards and safety protocols.
- Assisted customers with fuel purchases and convenience store transactions.
- Monitored inventory levels and coordinated restocking of supplies as needed.
- Implemented cash handling procedures for accurate register management.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Enforced safety guidelines to promote a secure working environment for staff.
- Resolved customer complaints in a timely manner.
- Tracked employee attendance records accurately and consistently enforced company policy related to tardiness or absenteeism.
- Assisted management in developing new strategies to improve productivity and efficiency levels.
- Maintained a clean work environment in accordance with health codes standards.
- Communicated effectively with customers, vendors, and other departments within the organization.
- Coached, mentored and provided feedback on performance to team members.
- Developed effective training programs for new hires as well as existing staff members.
- Reviewed financial statements on a weekly basis to identify areas of improvement.
- Conducted regular inventory checks of supplies and equipment.
- Ensured compliance with all food safety regulations and policies.
- Monitored cash registers for accuracy throughout the shift.
- Performed maintenance duties such as cleaning floors, walls, counters.
- Provided exceptional customer service while leading by example.
- Planned and assigned daily tasks to shift personnel.
- Managed daily operations of the restaurant including opening and closing procedures.
- Supervised and led employees to maintain productivity and customer service levels.
- Checked orders for quality and completeness.
- Delegated tasks to employees and monitored activities and task completion.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Upheld company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Evaluated employee performance, delivering individualized feedback and praise.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
Factory Production Worker
Image First LLC
Bartlesville, Oklahoma
07.2022 - 07.2024
- Operated production machinery to assemble medical garments efficiently.
- Collaborated with team members to maintain quality control standards.
- Assisted in training new employees on safety protocols and operational procedures.
- Monitored inventory levels and reported shortages to management promptly.
- Maintained a clean and organized workspace to ensure productivity and safety.
- Followed detailed instructions to meet specific production requirements daily.
- Maintained a clean and safe work area in accordance with OSHA standards.
- Packaged completed products according to customer specifications.
- Collaborated with team members to meet tight deadlines while maintaining high-quality standards.
- Inspected finished products for defects or flaws.
- Communicated effectively with supervisors regarding job progress and safety issues.
- Loaded parts onto conveyor belts for further processing.
- Trained new staff members on proper machine operation techniques.
- Followed written instructions regarding product assembly processes.
- Conducted quality control checks on all outgoing items prior to shipment.
- Monitored inventory levels throughout the shift.
- Identified potential process improvements that could increase efficiency and productivity.
- Completed necessary paperwork such as time cards, order forms.
- Sorted and packaged products to prepare for processing or shipment.
- Examined final products for conformance with quality and design standards.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Met or exceeded target for on-time customer shipments.
General Manager/Assistant General Manager of Operations
Papa Johns International Inc.
Bartlesville, Oklahoma
04.2021 - 06.2022
- Led daily operations to ensure efficient restaurant performance.
- Managed staff scheduling to optimize workforce productivity.
- Implemented training programs for new team members.
- Ensured compliance with food safety regulations and standards.
- Fostered a positive team environment through effective communication.
- Analyzed customer feedback to enhance service quality and experience.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Guided management and supervisory staff to promote smooth operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Ensured compliance with local health department regulations regarding food safety standards.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Oversaw product development initiatives from concept through completion stages.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Formed and sustained strategic relationships with clients.
Education
GED Classes
Bartlesville, OKSkills
- Team leadership
- Employee training
- Inventory management
- Cash handling
- Customer service
- Conflict resolution
- Operational efficiency
- Health and safety compliance
- Effective communication
- Performance evaluation
- Workflow optimization
- Motivational leadership
- Policy enforcement
- Team management
- Customer service focus
- Role modeling
- Professional appearance
- Decision-making capacity
- Team collaboration and leadership
- Policy and procedure enforcement
- Daily workflows
- Employee recognition
- Shift leadership
- Staff training and development
- Team motivation
- Action planning
- Shift paperwork completion
- Safety processes and procedures
- Staff supervision
- Operations support
- Positive attitude
- Training assistance
- Team supervision
Timeline
Head Shift Leader
Asap Gas Station
07.2024 - Current
Factory Production Worker
Image First LLC
07.2022 - 07.2024
General Manager/Assistant General Manager of Operations
Papa Johns International Inc.
04.2021 - 06.2022
GED Classes