Paige McGowan
Dayton
Summary
Proven leader with a track record of elevating customer satisfaction and team performance at Rip Rap Shake Shack. Skilled in team management and employee training, I excel in creating positive work environments and fostering motivational leadership. Achieved significant improvements in operational efficiency and safety compliance, demonstrating both hard and soft skills essential for high-stakes environments.
Overview
3
3
years of professional experience
Work History
Head Shift Leader
Rip Rap Shake Shack
04.2024 - Current
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Boosted customer satisfaction with prompt, courteous service from well-trained staff members.
- Contributed to creating a positive work atmosphere by fostering a culture of teamwork, cooperation, and mutual respect among employees.
Life Guard
Fair Valley Swim and Tennis Club
05.2022 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Upheld hygiene standards in pool and surrounding area.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
- Improved response times by conducting thorough lifeguard drills and training sessions.
- Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
Concession Stand Lead
Vandalia Butler City School District
04.2022 - 03.2025
- Streamlined inventory management by conducting regular tracking stock levels, and ensuring timely replenishment of supplies.
- Elevated team morale and fostered a positive work environment through effective leadership, open communication channels, and recognition of achievements.
- Maintained a clean and organized concession stand environment through diligent attention to hygiene standards and food safety regulations.
- Collaborated with event organizers to plan menu offerings tailored to specific occasions or audience preferences.
- Ensured compliance with local health department regulations through meticulous adherence to guidelines on food storage, preparation, and sanitation practices.
Education
High School Diploma -
Butler High School
Vandalia, OH05-2025
Skills
- Team management
- Employee training
- Motivational leadership
- Policy enforcement
Timeline
Head Shift Leader
Rip Rap Shake Shack
04.2024 - Current
Life Guard
Fair Valley Swim and Tennis Club
05.2022 - Current
Concession Stand Lead
Vandalia Butler City School District
04.2022 - 03.2025
High School Diploma -
Butler High School
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