Jennina Barrios
Scranton,PA
Summary
Resourceful Head Shift Leader known for high productivity and efficient task completion. Specialized skills include team leadership, conflict resolution, and operational management. Excel in communication, adaptability, and problem-solving, ensuring seamless shift operations and positive team dynamics.
Overview
4
4
years of professional experience
Work History
Head Shift Leader
Crumbl Cookies
Scranton, Pennsylvania
09.2024 - Current
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Communicated effectively with customers, vendors, and other departments within the organization.
- Utilized POS systems efficiently for order processing and inventory management.
- Prepared workstations with ingredients and tools to increase efficiency.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Resolved customer complaints in a timely manner.
Cake Decorator
Gerritys Supermarkets
Scranton , PA
02.2022 - Current
- Wrapped items in plastic in preparation for display and to sell to customers.
- Decorated cakes for special occasions, showers, birthdays and christenings.
- Incorporated creative elements into cake designs as requested by clients.
- Assembled multiple tiers of cakes with precision and stability.
- Used pastry bags and tips to pipe messages and decorative roses onto cakes.
- Produced frostings and creams for cakes and other edibles.
- Followed safety protocols while using sharp utensils such as knives or spatulas.
- Assisted customers with planning cake vision, including color, theme and size.
- Assembled, prepared, decorated, and frosted cakes for purchase.
Dispatcher Office Assistant
Eze Transport LLC
Scranton, Pennsylvania
06.2021 - 10.2022
- Maintained positive working relationship with fellow staff and management.
- Analyzed data collected from previous trips in order to optimize future routes.
- Broke down boxes for garbage and recycling.
- Communicated with driver traveling in and out of New York/New Jersey.
- Communications with passengers
Education
Associate of Science - Culinary Arts
Lackawanna College
Scranton, Pennsylvania05-2020
Skills
- Motivational leadership
- Policy enforcement
- Team management
- Staff scheduling
- Employee training
- Cash handling
- OSHA regulations compliance
- Inventory counts
Timeline
Head Shift Leader
Crumbl Cookies
09.2024 - Current
Cake Decorator
Gerritys Supermarkets
02.2022 - Current
Dispatcher Office Assistant
Eze Transport LLC
06.2021 - 10.2022
Associate of Science - Culinary Arts
Lackawanna College