Mackenzie Boyce
Palm Harbor
Summary
Offering positive attitude and strong interpersonal abilities, ready to learn and grow in collaborative environment. Brings foundational understanding of community service principles and ability to assist in event planning and execution. Ready to use and develop organizational and problem-solving skills in this Veterinary Assistant role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Head Shift Leader
Crumbl Cookies
Clearwater, FL
08.2024 - Current
- Assisted in training team members on operational procedures and safety protocols.
- Monitored inventory levels to ensure adequate stock for daily operations.
- Supported shift scheduling and maintained effective communication among team members.
- Helped implement quality control measures to enhance service consistency.
- Participated in problem-solving initiatives to improve workflow efficiency.
- Maintained cleanliness and organization of work area to meet health standards.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Managed cash handling procedures, maintaining accuracy in financial reporting and reducing discrepancies in end-of-shift reconciliations.
- Ensured all team members complied with company policies and procedures, as well as local, state, and federal regulations.
- Oversaw daily operations, ensuring a clean, safe environment for both employees and customers.
- Improved team efficiency by implementing new shift scheduling strategies and procedures.
Volunteer
Hernando County Sheriffs Animal Shelter
Brooksville, FL
04.2025 - 07.2025
- Assisted in triaging emergency cases, ensuring timely care for animals in distress.
- Collaborated with veterinary staff to maintain accurate medical records and treatment logs.
- Supported patient recovery by monitoring vital signs and reporting changes to veterinarians.
- Educated pet owners on post-treatment care, enhancing compliance and improving outcomes.
- Facilitated animal adoptions by coordinating outreach and engagement efforts.
- Monitored surgical procedures for high-risk patients to ensure adherence to safety protocols.
Volunteer
Veterinarty Emergency Group
Clearwater, FL
02.2023 - 04.2025
- Assisted in observing surgical procedures to enhance understanding of techniques and protocols.
- Ensured cleanliness and maintenance of all patient areas.
- Managed inventory levels and restocked hospital supplies to ensure operational efficiency.
- Executed blood draw procedures and monitored vital signs with precision.
- Assisted in maintaining cleanliness by removing trash. Supported hospital operations through sweeping floors. Contributed to laundry services by managing washing tasks.
- Fed and walked patients
- Supported staff with Daily operations
- Executed thorough sanitization of exam rooms to ensure a safe and hygienic environment.
- Prepared surgical packs
- Shadowing Veterinarians and technicians to learn about medical procedures
- Assisted the front desk staff in welcoming patients
Crew Member
McDonald's
Clearwater, FL
06.2023 - 05.2024
- Delivered exceptional customer service by efficiently processing orders and addressing inquiries.
- Maintained cleanliness and organization of dining and kitchen areas to ensure compliance with health standards.
- Operated point-of-sale systems accurately, facilitating smooth payment transactions for customers.
- Collaborated with team members to optimize workflow during peak hours, enhancing service speed and efficiency.
Education
Bachelor in Veterinary Sciences - Veterinary Science
St. Petersburg College
Palm Harbor, FL05-2029
High School Diploma -
Tarpon Springs High School
Tarpon Springs, FL05-2025
Skills
- Motivational leadership
- Policy enforcement
- Positive attitude
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
- Leadership qualities
- Time management
- Adaptability and dependability
- Computer skills
- Flexible schedule
- Customer service
Certification
- Certified Veterinary Assistant
Timeline
Volunteer
Hernando County Sheriffs Animal Shelter
04.2025 - 07.2025
Head Shift Leader
Crumbl Cookies
08.2024 - Current
Crew Member
McDonald's
06.2023 - 05.2024
Volunteer
Veterinarty Emergency Group
02.2023 - 04.2025
Bachelor in Veterinary Sciences - Veterinary Science
St. Petersburg College
High School Diploma -
Tarpon Springs High School