Brianna Johnson
Miami
Summary
I am a effective communicator and customer service professional skilled at maintaining composure under pressure. Known for friendly demeanor, welcoming personality, and punctuality in creating positive experiences for all.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Front Desk Agent
Choice Hotels
Miami, FL
06.2025 - Current
- Managed check-in and check-out processes to ensure seamless guest experiences.
- Assisted guests with inquiries, providing information on amenities and local attractions.
- Coordinated room assignments based on guest preferences and availability.
- Maintained accurate records of reservations and cancellations using property management software.
- Resolved guest complaints promptly, enhancing overall satisfaction levels.
- Collected room deposits, fees, and payments.
Loan Processor
Bmg Money
Miami, FL
11.2022 - 04.2025
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Took over 100 inbound and outbound calls daily to promote smooth communication.
- Reviewed loan files for completeness, and identified missing documentation.
- Managed over 50 loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
Front Desk Agent
Nautilus by Arlo
Miami Beach, FL
05.2021 - 11.2022
- Collected room deposits, fees, and payments for over 50 guests per day.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided great service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Education
Associate in Arts (AA) - Psychology
Miami Dade College
Miami, FL04.2022
High School Diploma -
Miami Northwestern Senior High School
Miami, FL06.2017
Skills
- Training
- Customer Service
- Outlook
- Medical Office Experience
- Microsoft Office
- Computer skills
- Data entry
- Call center operations
- Payment processing
- Appointment setting
- Quality assurance
Additional Information
As a previous psychology graduate with a strong background in client service, communication, and problem-solving, I am passionate about helping individuals navigate important financial decisions with confidence and care.
Certification
- Certified Medical Administrative Assistant (CMAA)
- Adobe Certified Associate
- CPR/First Aid
- Driver's License
Awards
Buds Of Spring, 2014, 10th grade. Under Sigma Gamma Rho sorority
Languages
English
Native or Bilingual
Timeline
Front Desk Agent
Choice Hotels
06.2025 - Current
Loan Processor
Bmg Money
11.2022 - 04.2025
Front Desk Agent
Nautilus by Arlo
05.2021 - 11.2022
High School Diploma -
Miami Northwestern Senior High School
Associate in Arts (AA) - Psychology
Miami Dade College