HUNTER WEEKS
United States
Summary
Positive and upbeat professional successful at balancing guest needs. Well-organized in managing check-in and check-out procedures and coordinating services with team members. Good multitasking, planning, and communication skills.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
Holiday Inn Express
Lafayette , LA
04.2025 - Current
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Assisted with check-in and check-out procedures for guests.
- Resolved customer complaints promptly and courteously.
- Addressed customer needs in a timely manner.
- Answered phones, responded to inquiries, and took messages.
Front Desk Agent
Courtyard by Marriott
Lafayette, United States
03.2023 - 03.2025
- Trained new staff members on front desk procedures and best practices.
- Assisted guests with check-ins and check-outs, reservations, room changes.
- Reviewed feedback from guests regarding their stay experience.
- Demonstrated ability to resolve problems quickly and efficiently.
- Assisted guests at check-in, providing information on various services within hotel.
HOUSEKEEPING INSPECTOR
Four Points by Sheraton
Tallahassee, United States
07.2021 - 03.2023
- Maintained detailed records of inspections, including room status reports, maintenance requests, and follow-up activities.
- Inspected guest rooms for cleanliness, neatness, supplies, furniture condition and equipment operation.
- Collaborated effectively with other departments within the organization such as Maintenance or Front Desk teams.
- Trained staff on proper use of chemicals and cleaning materials according to industry standards.
- Monitored housekeeping staff performance by conducting spot checks as well as periodic evaluations.
- Ensured rooms and public areas were QA ready at all times adhering to brand standard.
ASSISTANT MANAGER
T.J. Maxx
Thomasville, United States
11.2018 - 07.2021
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Resolved customer complaints and handled refunds and returns to promote satisfaction.
- Tracked store inventories and replenished products according to demand.
Education
HIGH SCHOOL DIPLOMA -
Manatee High School
Bradenton, Florida05.2018
Skills
- Time Management
- Problem Solving
- Listening
- Scheduling
- Planning
- Hospitality
- Training
- Mentoring
- Team Building
- Supervision
- Customer Service
- Inventory Management
- Front desk operations
Timeline
Front Desk Agent
Holiday Inn Express
04.2025 - Current
Front Desk Agent
Courtyard by Marriott
03.2023 - 03.2025
HOUSEKEEPING INSPECTOR
Four Points by Sheraton
07.2021 - 03.2023
ASSISTANT MANAGER
T.J. Maxx
11.2018 - 07.2021
HIGH SCHOOL DIPLOMA -
Manatee High School