Summary
Work History
Education
Skills
PROFESSIONAL DEVELOPMENT & CREDENTIALS
ADDITIONAL STRENGTHS
Timeline
Generic

Brianna Johnson

Chicago,IL

Summary

Compassionate public service professional skilled in supporting individuals and families with complex service needs. Proven expertise in customer service, records management, and community engagement. Strong advocate for connecting clients to resources, effectively collaborating with families, school personnel, and community partners. Delivers organized, solutions-focused strategies to address immediate concerns and promote stability.

Work History

Public Service Representative

Secretary of State of Illinois
Chicago, Illinois
  • Provided direct public-facing service to individuals with varying needs while explaining government processes, requirements, and available services in a clear and professional manner.
  • Assessed customers’ needs, identified appropriate solutions, and guided individuals through procedures and documentation requirements.
  • Assisted individuals who were frustrated or experiencing difficulty navigating government services with patience, professionalism, and effective communication.
  • Investigated customer concerns, coordinated with departments, and ensured resolution to enhance customer satisfaction.
  • Ensured accuracy and confidentiality of sensitive personal information while processing records and transactions.
  • Maintained accurate records and documentation in accordance with established procedures.
  • Managed multiple requests while maintaining attention to detail, timeliness, and quality of service.

Account Manager

Globe Life Liberty National
Lisle, Illinois
  • Built and maintained professional relationships with clients while identifying individual needs and providing appropriate information and support.
  • Communicated with clients regarding account information, documentation, services, and required follow-up.
  • Conducted consistent follow-up with clients to address outstanding needs and ensure completion of required actions.
  • Researched and resolved client questions and concerns while maintaining accurate account information.
  • Explained complex information in an accessible manner and assisted clients in understanding available options.
  • Maintained confidential client records and handled sensitive information professionally.
  • Developed strong communication, advocacy, organization, and problem-solving skills in a client-centered environment.

Records Clerk

University of Illinois Chicago (UIC), Records Offi
Chicago, IL
  • Maintained and processed confidential records while following established policies and procedures for information management.
  • Reviewed documents for completeness and accuracy, identifying discrepancies that required additional research or follow-up to ensure record integrity.
  • Entered and updated information accurately in records systems and maintained organized documentation.
  • Responded to requests for records and information while protecting confidential and sensitive information.
  • Coordinated with staff and departments to verify information, resolving records-related issues efficiently.
  • Managed multiple assignments and deadlines, ensuring high accuracy in documentation and timely completion of tasks.

Community & Parent Advocate / PAC Vice Chair CPS

Chicago Public Schools — School Community Leadersh
Chicago, IL
  • Advocate for families experiencing barriers to services and assist parents in communicating concerns effectively to appropriate decision-makers.
  • Collaborate with school administrators, counselors, teachers, and other personnel to address family concerns and improve access to appropriate support.
  • Support families in identifying and navigating school-based services and resources related to student academic, behavioral, attendance, and special education needs.
  • Listen to parent and family concerns, help identify appropriate next steps, and connect families with school personnel and community resources.
  • Help coordinate parent workshops and community resource initiatives addressing topics such as mental health, financial resources, student support, and family services.
  • Follow up with families and school personnel regarding unresolved concerns and outstanding needs.
  • Maintain organized communication and documentation related to parent concerns, meetings, resources, and community initiatives.
  • Serve as a professional and approachable point of contact for families seeking information, support, and connections to available resources.

Cashier / Customer Service Representative

Marianos
Chicago, IL
  • Provided high-volume customer service while responding to questions, resolving concerns, and assisting customers with varying needs.
  • Handled transactions and customer information accurately, ensuring compliance with company policies and enhancing customer trust.
  • De-escalated difficult customer interactions using patience and effective communication, resulting in satisfactory resolutions.
  • Maintained a professional, welcoming environment while effectively managing multiple priorities in a fast-paced setting, contributing to overall customer satisfaction.

School Bus Driver

First Student
Chicago, IL
  • Provided safe, dependable transportation services for students while maintaining professional communication with students, families, and school personnel.
  • Managed unexpected situations and addressed student concerns while adhering to safety and emergency procedures.
  • Documented required information and communicated relevant issues to school personnel to ensure student safety and well-being.
  • Cultivated situational awareness, patience, and communication skills to effectively support students and families.

Education

Wilbur Wright College / University of Illinois Chicago
Chicago, IL

Skills

  • Case Management & Client Support
  • Client advocacy
  • Needs Assessment & Problem Resolution
  • Community Resources & Referrals

PROFESSIONAL DEVELOPMENT & CREDENTIALS

  • Illinois Paraprofessional Educator Endorsement — Illinois State Board of Education
  • CAPM Training — CTS
  • CompTIA Network+ Training — CTS
  • CompTIA Security+ Training — CTS
  • AWS Cloud Practitioner Training — CTS
  • Cosmetology License — State of Illinois

ADDITIONAL STRENGTHS

  • Experienced working with children, families, school personnel, and members of the public.
  • Strong understanding of the importance of confidentiality, accurate documentation, timely follow-up, and respectful communication.
  • Comfortable communicating with individuals from diverse backgrounds and with varying levels of familiarity with public systems and services.
  • Organized, dependable, empathetic, and solutions-oriented.
  • Strong interest in public service and helping individuals and families access resources and overcome barriers.

Timeline

Public Service Representative

Secretary of State of Illinois

Account Manager

Globe Life Liberty National

Records Clerk

University of Illinois Chicago (UIC), Records Offi

Community & Parent Advocate / PAC Vice Chair CPS

Chicago Public Schools — School Community Leadersh

Cashier / Customer Service Representative

Marianos

School Bus Driver

First Student

Wilbur Wright College / University of Illinois Chicago

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