ELIZABETH ZUR
West Hollywood,CA
Summary
A polished and highly dependable professional with 5+ years of experience in customer service, administration, and operations. I thrive in fast-paced environments where organization, discretion, communication, and attention to detail matter. Known for taking ownership, solving problems, and staying one step ahead to keep operations running smoothly and people well supported. I bring a strong work ethic, adaptability, and a genuine commitment to doing things exceptionally well—not simply getting them done.
Overview
5
5
years of professional experience
Work History
Public Service Representative
Illinois Secretary of State
Melrose Park, IL
06.2024 - 08.2026
- Use a proprietary Illinois Secretary of State system to process transactions, maintain records, and support daily operations.
- Communicate clearly with individuals regarding procedures, requirements, and time-sensitive information, adapting communication to different situations.
- Handle confidential and sensitive information with discretion and sound judgment.
- Prioritize competing requests and responsibilities while ensuring tasks are completed accurately and efficiently.
- Resolve questions and concerns professionally, using strong judgment and problem-solving skills.
- Collaborate with team members to coordinate daily workflow and maintain efficient operations.
- Maintain a high level of attention to detail while managing frequent interruptions and changing priorities.
Administrative Assistant
APS Pharmacy
Palm Harbor, FL
05.2023 - 04.2024
- Provided day-to-day administrative support in a fast-paced environment involving confidential and time-sensitive information.
- Scheduled and confirmed appointments, communicated details with clients and staff, and maintained accurate scheduling information.
- Coordinated nationwide shipments of critical medications, ensuring information and materials were accurate and delivered on schedule.
- Managed incoming calls, responded to inquiries, and directed communications to the appropriate individuals.
- Maintained organized records and files while protecting confidential information.
- Prioritized multiple requests and deadlines while supporting smooth daily office operations.
Administrative Assistant
Nationwide Title Clearing
Palm Harbor, FL
02.2021 - 03.2022
- Provided administrative and operational support while managing multiple time-sensitive priorities and deadlines.
- Organized and prepared mortgage documents for shipment to key investors, ensuring accuracy and timely delivery.
- Maintained organized files and records to ensure information could be accessed efficiently when needed.
- Communicated updates regarding documents, shipments, and materials to support smooth daily operations.
- Monitored deadlines and followed through on outstanding tasks to ensure timely completion.
- Supported a fast-paced team environment by staying organized, responsive, and attentive to changing priorities.
Education
Diploma -
East Leyden High School
Franklin Park01-2020
Skills
Administrative & Operations Support Customer Service & Client Relations Transaction Processing Scheduling & Coordination Confidential Information Management Data Entry Time-Sensitive Task Management Professional Communication Attention to Detail
Timeline
Public Service Representative
Illinois Secretary of State
06.2024 - 08.2026
Administrative Assistant
APS Pharmacy
05.2023 - 04.2024
Administrative Assistant
Nationwide Title Clearing
02.2021 - 03.2022
Diploma -
East Leyden High School