Summary
Overview
Work History
Education
Skills
Timeline
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Brianna Jones

Fort Lauderdale,Florida (FL)

Summary

Seeking a position with a dynamic company, which will utilize my current skills and training in Customer Service, while providing an opportunity for professional achievement/advancement, increasing responsibility, and personal growth. Highly motivated, innovated individual with proven abilities to work well with diverse populations. Excellent skills with experience in customer experience. Proven ability to work independently, organize, and prioritize workload. Computer Savvy and experienced in Microsoft programs. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem- solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

3
3
years of professional experience

Work History

Customer Service Cashier

Publix
03.2020 - 03.2022
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Answered product questions using knowledge of sales and store promotions.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Learned duties for various positions and provided backup at key times.
  • Processed refunds and exchanges in accordance with company policy.

Customer Service Representative Specialist

Continuous Care Center
12.2019 - 03.2020
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Provided daily supervision, feedback and oversight to direct reports.
  • Participated in weekly conference calls with management to discuss department updates and strategies.
  • Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
  • Tracked customer service cases and updated service software with customer information.
  • Operate with understanding, utilize active listening, patience, empathy, and kindness to patients and Team Members alike.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Customer Service Representative

T2 Flex Force
02.2019 - 09.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of patients calls with minimal wait times.
  • Answered patient telephone calls promptly to avoid on-hold wait times.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Education

High School Diploma -

Boyd H. Anderson High School
Lauderdale Lakes, FL

Skills

  • Microsoft Excel
  • Customer Relations
  • Active Listening
  • Customer Service
  • Technical Support
  • Clerical Support
  • HIPPA Guidelines
  • Customer Inquiries
  • Sales and Upselling
  • Call Control
  • SAP Imprecation
  • Conflict Resolution Techniques

Timeline

Customer Service Cashier

Publix
03.2020 - 03.2022

Customer Service Representative Specialist

Continuous Care Center
12.2019 - 03.2020

Customer Service Representative

T2 Flex Force
02.2019 - 09.2019

High School Diploma -

Boyd H. Anderson High School

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Brianna Jones