Brianna Jung
Tampa
Summary
Motivated and detail-oriented professional with strong customer service, communication, and problem-solving skills. Experience working in fast-paced environments that require adaptability, organization, and teamwork. Seeking an entry-level position in claims adjusting to leverage interpersonal skills and develop expertise in insurance claims management.
Overview
9
9
years of professional experience
Work History
Guest Engagement Senior Associate
Clearwater Marine Aquarium
Clearwater
10.2023 - 02.2025
- Provided exceptional guest service in a busy environment, ensuring customer satisfaction.
- Managed inquiries and resolved concerns quickly to maintain positive visitor experiences.
- Supported event coordination and special projects requiring strong attention to detail.
- Led educational programs to promote marine conservation awareness.
- Trained and mentored junior staff on operational procedures and best practices.
- Oversaw daily operations, ensuring compliance with safety protocols and regulations.
- Maintained positive working relationship with fellow staff and management.
Customer Service Representative
Estee Lauder
Florida
01.2022 - 08.2022
- Delivered high-quality customer support through phone and email, ensuring timely issue resolution.
- Handled product inquiries, returns, and complaints with professionalism and empathy.
- Maintained accurate records of customer interactions using CRM software.
- Assisted customers with product inquiries and recommended appropriate solutions.
Patient Care Support
Tennova Healthcare
Knoxville
01.2020 - 07.2020
- Assisted patients with daily needs and collaborated with medical staff to ensure care quality.
- Maintained confidentiality and accurate documentation in compliance with healthcare standards.
- Adapted to changing priorities in a fast-paced healthcare environment.
- Monitored vital signs, administered medications, and provided supportive care to infectious disease patients.
- Monitored patients' conditions, documented patient progress, and reported any changes to physicians or other health care professionals.
Server / Bartender
Texas Roadhouse
Pigeon Forge
01.2016 - 01.2017
- Delivered friendly and efficient customer service while managing multiple priorities.
- Ensured compliance with safety and regulatory requirements.
- Trained new employees on customer service best practices.
Education
High School Diploma -
Connections Academy
Skills
- Customer Service & Client Relations
- Communication & Active Listening
- Problem Solving & Critical Thinking
- Time Management & Organization
- Data Entry & Record Keeping
- Adaptability & Team Collaboration
- Basic Project Coordination
- Computer Proficiency (Microsoft Office, Email, CRM Systems)
Timeline
Guest Engagement Senior Associate
Clearwater Marine Aquarium
10.2023 - 02.2025
Customer Service Representative
Estee Lauder
01.2022 - 08.2022
Patient Care Support
Tennova Healthcare
01.2020 - 07.2020
Server / Bartender
Texas Roadhouse
01.2016 - 01.2017
High School Diploma -
Connections Academy
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