Brianna Juntunen
Crestwood,IL
Summary
Dynamic manager with a proven track record in customer service, team management, and process improvement. Committed to enhancing service quality and driving operational efficiency.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Manager
Starbucks
River Forest, Illinois
04.2016 - Current
- Supervised daily operations to uphold high-quality customer service standards.
- Implemented new procedures that streamlined operations and improved service delivery.
- Managed inventory levels and ordered supplies to ensure stock availability.
- Coordinated staff schedules to optimize coverage during peak hours.
- Trained and mentored staff on beverage preparation and service techniques.
- Conducted regular performance evaluations for team members to provide feedback.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Coached, mentored, and trained team members to elevate job performance and service quality.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Collaborated with management to develop promotional strategies for seasonal products.
- Provided leadership during times of organizational change or crisis situations.
- Allocated responsibilities to team members to associates to fit skill levels and maximize team performance.
- Analyzed customer feedback data to create actionable plans for enhancing service offerings.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Associate
PetSmart
Countryside, IL
01.2015 - 07.2018
- Assisted customers with product selection and care recommendations.
- Built relationships with customers by providing friendly customer service.
- Operated cash register and processed customer transactions efficiently.
- Performed cash register functions accurately and efficiently.
- Trained new associates on store policies and best practices for customer engagement.
- Maintained clean and organized store displays for optimal product presentation.
- Stocked shelves with pet supplies and ensured proper inventory levels.
- Organized backroom areas to maintain a clean and organized work environment.
- Managed multiple tasks simultaneously while maintaining attention to detail.
Seasonal Stocker
5 Below
Countryside, IL
09.2017 - 02.2018
- Restocked inventory promptly to maintain optimal product levels throughout the store.
- Monitored stock levels regularly to identify items needing reorder or removal.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Organized merchandise on shelves to enhance product visibility and accessibility.
- Maintained cleanliness and safety standards in all stocking areas of the store.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
coffee clerk
Marianos
Western Springs, Illinois
02.2014 - 02.2016
- Prepared and served coffee beverages according to customer preferences.
- Maintained cleanliness and organization of coffee preparation areas.
- Assisted customers in selecting products and answering questions about offerings.
- Operated cash register and handled customer transactions efficiently.
- Replenished shelves with coffee supplies and merchandise.
Coffee Barista
Dominiks
Western Springs, Illinois
04.2013 - 12.2013
- Prepared and served high-quality coffee beverages to customers efficiently.
- Operated espresso machines and brewing equipment with precision and care.
- Engaged with customers to provide exceptional service and create a welcoming environment.
- Maintained cleanliness and organization of the coffee bar area throughout shifts.
Education
High School Diploma -
Lyons Township High School
La Grange, IL05-2011
Skills
- Customer service
- Team management
- Staff training
- Operations coordination
- Process improvement
- Inventory management
- Dispute resolution
- Task delegation
- Task prioritization
- Cash handling
- Point of sale systems
- Supply restocking
- Attention to detail
- Time management
- Effective communication
- Adaptability
- Product tagging
Certification
- Microsoft
Timeline
Seasonal Stocker
5 Below
09.2017 - 02.2018
Manager
Starbucks
04.2016 - Current
Associate
PetSmart
01.2015 - 07.2018
coffee clerk
Marianos
02.2014 - 02.2016
Coffee Barista
Dominiks
04.2013 - 12.2013
High School Diploma -
Lyons Township High School