Summary
Overview
Work History
Education
Skills
Timeline
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Brianna Kalb

Cheyenne

Summary

I am a proactive and goal oriented professional with excellent time management and problem solving skills. I am known for my reliability and adaptability, with the ability to learn and apply new skills. I am committed to leveraging these qualities to drive team success and contribute to organizational growth. I have committed my professional career to customer service regardless of the field or environment. I have a proven track record of high quality detail oriented work.

Overview

8
8
years of professional experience

Work History

Dental Receptionist

First Steps Pediatric Dentistry
03.2025 - Current
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Helped patients complete necessary medical forms and documentation.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.

Bank Teller

Pinnacle Bank
10.2022 - 05.2023
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Educated customers on use of banking website and mobile apps.
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Provided customer records, account statements and copies of checks.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.

Medical Assistant

Cheyenne Regional Medical Center
07.2021 - 03.2022
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Implemented care and efficiency improvements to support and enhance office operations.

Lead Teller

Blue Federal Credit Union
10.2017 - 06.2021
  • Investigated and promptly resolved issues with patron accounts.
  • Assisted customers with setting up or closing accounts, and signing up for new services.
  • Answered inquiries regarding checking and savings accounts and other related products.
  • Mentored newly hired team members on appropriate responses to patron questions.
  • Created teller schedule to keep weekly and weekend shifts properly staffed.
  • Maintained friendly and professional customer interactions.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Education

High School Diploma -

Laramie County Community College
Cheyenne

Certificate of Technical Studies - Medical Assistant

Institute of Business And Medical Careers (IBMC)
Fort Collins, CO
11-2021

Skills

  • Coaching and mentoring
  • Complex Problem-solving
  • Punctual and reliable
  • Goal oriented
  • Decision-making
  • Verbal and written communication
  • Cash handling expertise
  • Positive attitude
  • Account management
  • Trustworthy and honest

Timeline

Dental Receptionist

First Steps Pediatric Dentistry
03.2025 - Current

Bank Teller

Pinnacle Bank
10.2022 - 05.2023

Medical Assistant

Cheyenne Regional Medical Center
07.2021 - 03.2022

Lead Teller

Blue Federal Credit Union
10.2017 - 06.2021

High School Diploma -

Laramie County Community College

Certificate of Technical Studies - Medical Assistant

Institute of Business And Medical Careers (IBMC)

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