Brianna Kamau
San Antonio,TX
Summary
Experienced and effective Operations Analyst committed to addressing market demands and driving organizational growth. Demonstrated track record of delivering results and enhancing overall operations. Skilled in analytical thinking, strategic planning, leadership, and staff and procedure management. Passionate about optimizing efficiency and driving success through solution projection.
Overview
6
6
years of professional experience
Work History
Cisco Operations Ordering Specialist
SHI
11.2023 - Current
- Communicated with both internal and external resources to resolve post-sales issues, following them through to completion.
- Assisted in forecasting and ordering stock for upcoming sales and promotions to avoid running out of high-demand items.
- Identify common problems and helped leadership devise plans to proactively address them
Central Operations Analyst
Randolph Brooks Federal Credit Union
09.2021 - 11.2023
- Provided and built data to support risk management for financial auditing, resulting in improved efficiency and 1 million total revenues generated
- Worked cross functionally with other teams including IT, Sales and developing departments to increase effectiveness of procedures, planning and outcomes
- Organized and managed a comprehensive archiving system that improved the efficiency of daily operations 80%.
IT Data Center Operator
Randolph Brooks Federal Credit Union
06.2020 - 09.2021
- Implemented a network monitoring system that detected and alerted IT of potential security threats, reducing the risk of data breaches
- Conducted a comprehensive security assessment of the company’s IT infrastructure, resulting in 90% of successful system backups
- Successfully completed 95% of all incident tickets ahead of schedule over the past two years.
Bank Teller Sales Operator
Randolph Brooks Federal Credit Union
06.2018 - 05.2020
- Utilized and enforced sales techniques and strategies to build customer relationships and close sales, resulting in a 100% increase in sales for each month
- Trained and mentored to motivate sales representatives on effective sales techniques, resulting in an increase in sales closures by 10% margin for each sales rep
- Cross-sold bank products and services, resulting in a 95% increase in product sales.
Education
Bachelor’s Degree - Communications
Park University
undefined
undefined
Skills
- Leadership
- Decision Making
- Time Management
- Reporting abilities
- Forecasting skills
- Adaptability
- Team work
- Analytical Skills
- Ability to Work Under Pressure
- Data Analysis
Timeline
Cisco Operations Ordering Specialist
SHI
11.2023 - Current
Central Operations Analyst
Randolph Brooks Federal Credit Union
09.2021 - 11.2023
IT Data Center Operator
Randolph Brooks Federal Credit Union
06.2020 - 09.2021
Bank Teller Sales Operator
Randolph Brooks Federal Credit Union
06.2018 - 05.2020
Bachelor’s Degree - Communications
Park University
undefined
undefined
Similar Profiles
Kristen WinefordnerKristen Winefordner
Marketing Operations Team Lead at SHIMarketing Operations Team Lead at SHI
HAYLIE SHELTONHAYLIE SHELTON
Microsoft Account Executive at SHIMicrosoft Account Executive at SHI
Claire DurenClaire Duren
Microsoft Customer Success Manager at SHIMicrosoft Customer Success Manager at SHI
Brian WalkerBrian Walker
Build Specialist at SHIBuild Specialist at SHI
Michelle SolisMichelle Solis
Teacher at IDEA Public SchoolsTeacher at IDEA Public Schools