Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

BRIANNA KELLEY

Centerville,MA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a part time/full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable employee, offering excellent communication and good judgment. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Dedicated, with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Waitress

Wimpy’s Seafood Café
Osterville, MA
10.2023 - Current
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
  • Used cash registers and credit card machines to cash out customers
  • Kept server areas clean and stocked to increase efficiency while working tables
  • Greeted new customers, discussed specials and took drink orders
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Case Manager

Relief Recovery Center
Falmouth, MA
04.2023 - 08.2023
  • Complete case management intake assessment, weekly progress notes and treatment plans
  • Corresponding with parole, probation, DCF and outside providers
  • Thoroughly documenting all in KIPU
  • Meeting with clients on a weekly basis and writing notes
  • Complete aftercare/discharge summaries
  • Referrals for all outside provider appointments
  • Running clinical based group therapy
  • Intake processes and signing releases with the incoming clients.

Waitress

99 Restaurants
Centerville, MA
08.2017 - 03.2020
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
  • Used cash registers and credit card machines to cash out customers
  • Kept server areas clean and stocked to increase efficiency while working tables
  • Greeted new customers, discussed specials and took drink orders
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Residential Counselor

Cape START
Falmouth, MA
09.2016 - 05.2017
  • Mentor adolescent girls with healthy coping skills, perform duties and tasks around the house to maintain order, perform group sessions, document patient information into database, notetaking, carpool clients to and from appointments and activities outside the house, present support to clients during their stay, help clients clean and make meals.

Recovery Aide

Highpoint Treatment Center
Plymouth, MA
03.2016 - 07.2016
  • Perform intakes, data entry, facilitate groups, discharge paperwork, client support services, med certified.

Recovery Aide

Gosnold Treatment Center
Falmouth, MA
10.2012 - 03.2013
  • Perform intakes, data entry, facilitate groups, discharge paperwork, client support services, med certified.

Education

Highschool Diploma -

Barnstable High School
Hyannis, MA

AS in Criminal Justice -

Cape Cod Community College
West Barnstable, MA

Bachelors In Science And Human Services - Criminal Justice

Southern New Hampshire University
Manchester, NH

Skills

  • Workflow Coordination
  • Sales Techniques
  • Learning Strategies
  • Phone Inquiries Customer Service
  • Rapport Critical Thinking
  • Writing
  • Speaking
  • Group Dynamics
  • Team Player
  • Organized
  • Efficient
  • Personable
  • Time Management skills
  • Strong multitasking
  • Patient Care
  • Reliability and punctuality
  • Data entry proficiency
  • Cultural Sensitivity
  • Organizational expertise
  • Honed analytical skills
  • Medications understanding
  • Time Management
  • Dedicated Team Player
  • Resourceful
  • Patient Charting
  • Positive Attitude
  • Performance Improvement
  • Valid Driver's License
  • Strong Problem Solver
  • Prioritizing Work
  • Documentation And Reporting
  • Verbal Communication
  • Schedule Management
  • Team Bonding
  • Professional and mature
  • File Organization
  • Office Administration
  • Document Management
  • Excel spreadsheets
  • Administrative Support
  • Relationship Building
  • Customer Relationship Management (CRM)
  • Meticulous attention to detail
  • Issue Resolution
  • Project Management

Certification

CPR certified

Timeline

Waitress

Wimpy’s Seafood Café
10.2023 - Current

Case Manager

Relief Recovery Center
04.2023 - 08.2023

Waitress

99 Restaurants
08.2017 - 03.2020

Residential Counselor

Cape START
09.2016 - 05.2017

Recovery Aide

Highpoint Treatment Center
03.2016 - 07.2016

Recovery Aide

Gosnold Treatment Center
10.2012 - 03.2013

Highschool Diploma -

Barnstable High School

AS in Criminal Justice -

Cape Cod Community College

Bachelors In Science And Human Services - Criminal Justice

Southern New Hampshire University
BRIANNA KELLEY