Melanie Brooks
Ottawa,KS
Overview
3
3
years of professional experience
Work History
Waitress
Salty Iguana
09.2022 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Inspected dishes and utensils for cleanliness.
- Checked identification for minimum age for sale of alcoholic beverages.
Customer Service Associate
MFA Oil
Garnett, KS
02.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Executes excellent sales floor merchandising and selling.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Resolved concerns with products or services to help with retention and drive sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Ceo of Diverse Cleaning Co
Self Employed Services
Olathe, KS
11.2021 - Current
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
Education
Greenbush-Middle River Senior High School
Greenbush, MN05.2011
Skills
- Table Setting Arrangements
- Menu Memorization
- Special Dietary Requirements
- Dining Customer Service
- Order Supplies
- Stocking and Replenishing
- Wine Pairings
- Sales Expertise
- Assist Customers
- Ordering Procedures
- Accurate Money Handling
- Food Preparation and Safety
- Train Employees
- Hospitality Service Expertise
- Hospitality and Accommodation
- Complaint Resolution
- Order Management
- Standards Compliance
- Food Safety Oversight
- Active Listening
- Performance Improvement
- Relationship Management
- Menu Presentation
- Control of Expenses
- Safety and Sanitation
- Social Perceptiveness
- Sales Techniques
- High-Energy and Stamina
- Team Collaboration
- Workflow Coordination
- Guest Accommodations
- Cool Under Pressure
- Speaking
- Monitoring
- Coordination
- Programming
- Writing
Timeline
Waitress
Salty Iguana
09.2022 - Current
Customer Service Associate
MFA Oil
02.2022 - Current
Ceo of Diverse Cleaning Co
Self Employed Services
11.2021 - Current
Greenbush-Middle River Senior High School