Brianna Kidd
Paintsville,KY
Summary
Hello, my name is Brianna Kidd. I am married and have a beautiful little girl. I am very good at being patient with customers/coworkers. I am very kind to everyone I come in contact with. I am able to provide excellent customer service to all. I have experience in Microsoft Word, scheduling appointments, and paper work. I am very caring, loving, and understanding. I can pick up on other tasks and software easy. I am a dependent worker. I will do all it takes to complete the tasks required for the job.
Overview
5
5
years of professional experience
Work History
Recall Agent
Dynamic BDC
Paintsville, KY
06.2021 - 02.2022
- Take inbound and outbound calls to customer who have Takata airbag recalls and schedule their appointments if need be.
- Organized and coordinated meetings and conference calls with various individuals.
- Resolved caller issues quickly and thoroughly.
- Assisted callers to achieve organizational goals.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Provided customer service for [Number] inbound and outbound calls per shift by answering questions and providing basic troubleshooting support.
- Answered [Number] calls per day.
Infant Teacher
Johnson County Christian School
Wittensville, Kentucky
08.2019 - 06.2021
- Do daycare duties for any age group up to age 5
- Communicate with parents and teachers as needed
- And enjoy the kids of all ages.
- Kept classroom and feeding areas clean, neat and safe.
- Managed personal hygiene requirements with frequent diaper changes, use of bibs and monitoring of behaviors.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Applied play-based strategies to provide diverse approaches to learning.
- Used proper sanitizing techniques for toys, surfaces and equipment.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Instructed children in health and personal habits, such as eating, resting and toileting.
Crew Member
Arby's
Paintsville, United States, United States
09.2014 - 06.2017
- Demonstrated integrity and honesty while interacting with guests, team members and managers
- Balances her draw daily.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Took orders, prepared meals and collected payments.
- Supported great dining and meal experiences for guests.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Completed milkshakes and ice cream desserts for customers.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
- Brewed coffee and tea and changed out drink station syrups.
Education
No Degree - Medical Insurance Billing
Big Sandy Vocational College
Paintsville KyHigh School Diploma -
Johnson Central High School
Paintsville Ky05.2012
Skills
- Escrow management
- Lease drafting
- Schedule Management
- Internet savvy
- Customer complaint resolution
- Customer needs determination
- Problem-solving skills
- Customer service and care
- Information documentation
- Customer service abilities
- Scheduling
- Call management
Timeline
Recall Agent
Dynamic BDC
06.2021 - 02.2022
Infant Teacher
Johnson County Christian School
08.2019 - 06.2021
Crew Member
Arby's
09.2014 - 06.2017
No Degree - Medical Insurance Billing
Big Sandy Vocational College
High School Diploma -
Johnson Central High School