Brianna Kilborn
Hiram,GA
Summary
Customer-focused professional with extensive experience in customer service, administration, and hospitality. Skilled in safety compliance, conflict resolution, and delivering exceptional service in high-pressure environments. Adaptable, punctual, and committed to Delta’s values of Care, Integrity, Resilience, Servant Leadership, and Teamwork.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
EJ3 Gutters
Atlanta, GA
10.2024 - Current
- Delivered exceptional customer service by managing inquiries, resolving concerns, and ensuring satisfaction.
- Practiced safety-conscious behaviors by tracking compliance documentation and schedules.
- Adapted to last-minute schedule changes, ensuring uninterrupted operations.
- Collaborated with crews to meet tight deadlines in high-pressure environments.
Account Executive
Indigo Blue Construction
Atlanta, GA
03.2018 - 08.2024
- Managed client relationships, ensuring satisfaction and resolving escalated concerns.
- Coordinated projects requiring strict safety compliance and regulatory awareness.
- Adapted to changing priorities and deadlines while maintaining accuracy in operations.
Front Desk Agent
Homewood Suites Atlanta Midtown
Atlanta, GA
09.2015 - 01.2018
- Provided exceptional guest service during check-in/check-out and assisted with unique customer needs.
- Resolved guest concerns with professionalism and empathy, maintaining loyalty and satisfaction.
- Monitored and followed safety and emergency procedures to ensure guest security.
- Adapted to high guest volume and schedule fluctuations with efficiency.
Education
High School -
South Cobb High School
Austell, GA01.2014
Some College Coursework -
Chattahoochee Technical College
Marietta, GASkills
- Safety & Emergency Procedures
- Customer Service Excellence
- Conflict Resolution & Problem Solving
- Adaptability to Non-Traditional Hours
- Punctuality & Reliability
- Regulatory Compliance & Security Awareness
- Cultural Sensitivity & Teamwork
- Communication (Public Announcements, Verbal & Non-Verbal)
- Time-Sensitive Decision Making
Additional Information
Eligible to work in the U.S., Valid driver’s license and passport, Flexible for relocation and willing to accept any Delta base assignment, Physically capable of meeting role requirements, including lifting up to 60 lbs and working long shifts at altitude, Embraces diversity and professionalism in appearance and conduct
References
References available upon request.
Timeline
Administrative Assistant
EJ3 Gutters
10.2024 - Current
Account Executive
Indigo Blue Construction
03.2018 - 08.2024
Front Desk Agent
Homewood Suites Atlanta Midtown
09.2015 - 01.2018
High School -
South Cobb High School
Some College Coursework -
Chattahoochee Technical College
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