Summary
Overview
Work History
Education
Skills
Timeline
Generic

Walter Vergel Paredes

Woodbridge,VA

Summary

Communicative professional with 12 years of experience maintaining high level of hospitality, professionalism, and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Experienced in both the hospitality and medical fields, with a demonstrated history of leading teams, effectively communicating with my superiors and subordinates, and provide unparalleled service to guests at all times. Both fields increasing abilities to adapt, problem-solve, and stay composed under pressure and in stressful environments.

Overview

12
12
years of professional experience

Work History

Medical Front Office Associate

Rayus Radiology
04.2023 - Current
  • Work as an advocate for patients, securing sensitive information, giving clear instructions, and always putting the interests of the patients and company first
  • Handle cash payments, verify credit cards, and process vouchers for guest transactions accurately and efficiently
  • Update patient profiles in the computer system to ensure accurate records are kept
  • Greet customers upon arrival and provided them with outstanding customer service
  • Answer calls and inquiries from potential guests always maintaining a professional manner in tough/emotional situations
  • Verify patient insurance and eligibility
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

General Manager

McDonald's
10.2013 - 02.2023
  • Manage employees, delegating and guiding them to provide guests with excellent experiences
  • Supervise daily operations, ensuring compliance with company policies and procedures
  • Conduct staff training, enhancing overall performance and productivity
  • Monitor financial performance, implementing strategies to improve revenue and profitability
  • Cultivated strong relationships with customers, vendors, and partners to ensure long-term success and loyalty.
  • Handled difficult situations professionally, maintaining composure under pressure while providing effective solutions.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.

Education

Certified Billing And Coding Specialist -

National Healthcareer Association
Lorton, VA
05-2018

Certificate in Medical Billing and Coding -

MIHT Institute
Lorton, VA
05-2018

High School Diploma -

Annandale High School
Annandale, VA
06-2015

Skills

  • Bilingual (English and Spanish)
  • Food and beverage service
  • Reliability and punctuality
  • Hospitality service expertise
  • Safety & Emergency procedures
  • Flexible problem-solving
  • Management Skills
  • Problem Solving Skills
  • Time Management
  • Hospitality Services
  • Conflict Resolution
  • Food Safety
  • Guest Relations
  • Professional Appearance
  • Brand Promotion
  • Verbal and written communication
  • Cleanliness and sanitation
  • Training and coaching
  • Data Entry
  • Scheduling
  • Guest and Employee Safety
  • First aid
  • Attention to detail
  • Strong work ethic
  • Customer service
  • Leadership qualities

Timeline

Medical Front Office Associate

Rayus Radiology
04.2023 - Current

General Manager

McDonald's
10.2013 - 02.2023

Certified Billing And Coding Specialist -

National Healthcareer Association

Certificate in Medical Billing and Coding -

MIHT Institute

High School Diploma -

Annandale High School

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Walter Vergel Paredes