LISA CENTENO

Travel for work from San Antonio to Las Vegas

Participates in pre-flight briefing to discuss flight details, weather and service plan.

Performs pre-flight safety checks

Prepares the aircraft between flights, ensuring cabin areas meet cleanliness standards.

Ensures food, beverages and other supplies are on board and sufficiently stocked.

Greets passengers, assists with prompt location of seat assignments, and ensures all carry on luggage and personal items are properly stowed in an overhead bin or underneath the seat.

Responds to any inflight emergencies by providing necessary assistance.

Prepare flight reports.

Maintains current awareness and knowledge of established airline safety and security guidelines.

• Ensured safety and structure within the living environment for clients.
• Reported behavioral, mood, and cognitive changes to families and case workers.
• Facilitated client mobility through effective ambulation and transfer support.
• Engaged clients in memory-based activities, providing meaningful companionship.
• Utilized de-escalation techniques to manage emotional outbursts with empathy.
• Maintained calm during emergencies, adhering to safety protocols for client protection.

• Ensured a safe, hazard-free environment, monitoring for fall risk.
• Maintained constant supervision of high-risk clients, including Alzheimer's patients and elderly.
• Implemented fall prevention strategies, and mobility support.
• Prevented wandering and unsafe behaviors using redirection, calm communication and structured routines.
• Maintained proper medication safety, while tracking reactions or side effects.
• Supported feeding, hydration and dietary needs while watching swallowing issues or choking hazards.

• Assisted individuals with special needs in activities of daily living to promote independence.
• Diffused tense situations, ensuring safety and comfort for all involved.
• Applied safety awareness and CPR techniques when necessary to address health emergencies.
• Maintained calm and supportive communication during challenging situations to foster trust.
• Implement behavior support plans developed by therapists, psychologists, or families.
• Use positive reinforcement, redirection, and de-escalation strategies when challenges arise.

• Safely operate assigned vehicles to transport clients to and from destinations.
• Follow all traffic laws, regulations, and company safety protocols.
• Manage emergency situations calmly and appropriately.
• Provide exceptional customer service, anticipating client needs and preferences.
• Uphold strict confidentiality and discretion regarding passenger information, conversations, and itineraries.
• Maintain a polished, professional appearance aligned with company dress code or client expectations.
• Handle special requests (refreshments, climate control, music, routing preferences,etc.
• Coordinate schedules, pickup/drop-off times, and route planning with administrative staff or clients directly.