Brianna Lagunas
Tallahassee
Summary
Administrative and healthcare support professional with 8+ years of experience in operations coordination, communications, and stakeholder engagement. Proven ability to manage projects, coordinate events, and support cross-department initiatives that improve organizational efficiency and community outreach. Skilled in administrative operations, marketing coordination, and relationship building with donors, patients, and community partners. Passionate about supporting mission-driven organizations through effective communication, strategic coordination, and high-quality service.
Overview
9
9
years of professional experience
Work History
Clinical Support Specialist
Big Bend Hospice
Tallahassee, FL
08.2025 - Current
- Provide administrative and operational support to interdisciplinary hospice teams to ensure seamless patient and family services.
- Coordinate communication between clinical staff, administrative departments, and community partners to support program delivery.
- Manage documentation, data entry, and internal reporting while maintaining strict HIPAA compliance.
- Assist with scheduling, internal communications, and workflow coordination across departments.
- Support special projects and organizational initiatives that improve operational efficiency and service delivery.
- Contribute to mission-driven outreach by assisting teams with program coordination and communication efforts.
Patient Services Coordinator
Amedisys Home Health
Tallahassee, FL
09.2024 - 08.2025
- Coordinated patient services and administrative operations to ensure efficient scheduling and service delivery.
- Managed patient records, insurance verifications, and documentation while maintaining HIPAA compliance.
- Served as a primary communication liaison between healthcare teams, patients, and administrative staff.
- Improved operational efficiency through scheduling optimization and workflow coordination.
- Resolved patient concerns promptly, strengthening trust and service satisfaction.
Restaurant Manager
Turkey Leg Hut
Houston, TX
12.2022 - 07.2024
- Managed daily business operations including staff supervision, scheduling, and financial oversight.
- Led a team of 20+ employees while improving customer service standards and operational efficiency.
- Coordinated events, promotions, and customer engagement initiatives to increase revenue.
- Developed staff training programs that improved service quality and team performance.
- Resolved customer concerns while maintaining high satisfaction and retention rates.
Campaign Organizer
Beto for Texas
Houston, TX
07.2022 - 11.2022
- Coordinated community engagement initiatives and donor events to increase campaign support and awareness.
- Managed project timelines and logistics across more than 300 polling locations.
- Organized volunteers and community stakeholders to support outreach efforts.
- Analyzed voter data to optimize campaign messaging and engagement strategies.
- Supported fundraising and donor relations activities through event coordination and communications.
Aviation Ordnanceman
United States Navy
Virginia Beach, VA
02.2017 - 02.2022
- Supervised aviation ordnance operations and managed over $1.5M in military assets.
- Led teams in high-pressure operational environments while ensuring strict safety compliance.
- Streamlined communication between personnel and leadership to improve operational efficiency.
- Mentored junior sailors, supporting professional development and team readiness.
- Implemented safety and emergency preparedness procedures to minimize operational risk.
Education
Marketing
Louisiana State University
Baton Rouge, LA05-2028
Skills
- Internal communications
- Event coordination
- Marketing
- Strategy implementation
- Crisis management
- Campaign development
Timeline
Clinical Support Specialist
Big Bend Hospice
08.2025 - Current
Patient Services Coordinator
Amedisys Home Health
09.2024 - 08.2025
Restaurant Manager
Turkey Leg Hut
12.2022 - 07.2024
Campaign Organizer
Beto for Texas
07.2022 - 11.2022
Aviation Ordnanceman
United States Navy
02.2017 - 02.2022
Marketing
Louisiana State University