Sharon Stephens

• Patient confidentiality
• Clinical documentation
• Clinical assessment
• HIPAA

Strong knowledge of clinical workflows: Essential for understanding nursing documentation, physician orders, medication administration, and more

Experience with troubleshooting: Ability to handle user-reported issues and coordinate resolutions with Meditech or internal IT teams

Experience with ticketing systems: Familiarity with systems Spiceworks, SolarWinds and Meditech ticketing platforms

Experience with data migration and system conversions: Important for supporting legacy EHRs and ensuring smooth transitions

Experience with Meditech systems: 30 years of experience supporting MeMeditech Magic, focusing on clinical modules

Application support: Provide support for Meditech Clinical Modules such as Nursing, PCM, PWM, EMR, Order Management, Laboratory, Pharmacy, and Radiology

System configuration and testing: Perform system configuration, testing, and validation during updates, patches, and optimization projects

Interface integrations: Support interface integrations between Meditech and other systems like PACS, LISFLA Shots, etc

User documentation and training: Develop and maintain user documentation, workflows, and training materials

System upgrades and conversions: Participate in system upgrades, conversions, and new module implementations

FLA SHOTS – assisted with interface regular and bidirectional, monitor for issues

GROUPWISE – Add users, remove users, reset passwords, provide assistance as needed

CITRIX – add citrix to domain users, reset passwords, trouble shoot any issues with users, provide instructjions

VALUE SETS – VSCA – download from website, import into meditech if needed

M MODAL/FLUENCY DIRECT/ - create users, remove users, assist with set up and provide instructions

IHM – updates as needed

MEDITECH – create users, remove users, create CDS’s, order sets, documentation, trouble shoot, reports, NPR, proficient in basically all clinical applications

NOVELLE – added users, removed users, provided instructiions

DR FIRST – add users, remove users Create users for EPCS, assist providers with any issues , COA – Credential Office Administrator

SPICEWORKS – entered and resolved tickets as needed Added new users

SOLARWINDS – enter and resolved tickets as needed

PATEINT PORTAL – MEDITECH – Assist in Portal set up, provided instructions for use Access to TEST portal site for updates, etc

NET DELIVERY/INTERBIT DATA – monitor patient results, set up providers to use net delivery in both Net Delivery and in Meditech for reports, labs and radiology

PERSIVIA – Monitor for eCQM , meaningful use

ZENWORKS – remote into computers to assist users with any issues they maybe having, whether Meditech or Programs

IMO – updates to Meditech automatic

SOPHOS – can access and check for any potential viruses they may have, release ports, etc, provide instructios

ISITE/INTELLISPACE – reset passwords, add or remove users

OPSUS – Can access and add any tickets needed for Meditech and the network

CARE SELECT /AUC – can access and pull in updates to Meditech, provide reports, etc

TRUE DIALOG – Can access and remove any necessary users

MITEL/LUMEN – Can access, forward the phone, enter tickets and review tickets