Morgan White
WATERTOWN
Summary
professional with background working directly with patients to verify insurance, answer questions about practice and document record information. Focused on first-call resolutions by assessing issues, triaging most pressing needs and escalating to professional for further assistance. Calm demeanor in high-pressure situations using critical thinking to determine best solutions.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
2015
2015
years of post-secondary education
1
1
Certification
Work History
Clinical Support Specialist
Thrive
Watertown
05.2019 - Current
- Provided clinical support to healthcare teams during patient assessments and procedures.
- Managed patient records using Thrive's electronic health record system efficiently.
- Collaborated with medical staff to ensure compliance with regulatory requirements and best practices.
- Assisted in developing patient education materials for various medical conditions.
- Coordinated communication between patients and healthcare providers effectively.
- Monitored inventory levels of medical supplies and requested restocking as needed.
- Resolved patient inquiries regarding treatment plans and care options promptly.
- Assisted medical professionals with patient examinations, treatments, and procedures.
Backroom Associate
Walmart
Watertown
03.2021 - 07.2022
- Organized backroom inventory for efficient access and stock management.
- Assisted in unloading and sorting merchandise from delivery trucks.
- Maintained clean and safe work environment following safety protocols.
- Collaborated with team members to streamline stocking processes.
- Operated equipment for inventory movement and storage purposes.
Associate Manager
Regal Cinemas
Watertown
06.2011 - 04.2018
- Supervised daily operations and staff activities in a high-traffic cinema environment.
- Managed employee schedules to ensure optimal staffing during peak hours.
- Trained new team members on customer service and operational procedures.
- Ensured compliance with safety regulations and company policies at all times.
- Coordinated movie screenings and special events to enhance guest experiences.
- Maintained inventory levels of concession supplies and merchandise for sales efficiency.
- Resolved customer complaints promptly to uphold service quality standards.
- Implemented cost-control measures to enhance overall operational efficiency.
Education
Watertown High School
Watertown, NYCertificate Nursing Assistant
Boces
Watertown, NY 09.2010 - 06.2012
Some College (No Degree) - Nursing
SUNY Jefferson
Watertown, NYSkills
- Electronic health records
- Patient assessment
- Compliance management
- Patient education development
- Inventory management
- Customer relationship management
- Team collaboration
- Operational efficiency
- Problem solving
- Attention to detail
- Effective communication
- Conflict resolution
- Staff training
- HIPAA
- Patient confidentiality
- First Aid/CPR
- Relationship building
Certification
- CNA
- First Aid and CPR
Timeline
Backroom Associate
Walmart
03.2021 - 07.2022
Clinical Support Specialist
Thrive
05.2019 - Current
Associate Manager
Regal Cinemas
06.2011 - 04.2018
Certificate Nursing Assistant
Boces
09.2010 - 06.2012
Watertown High School
Some College (No Degree) - Nursing
SUNY Jefferson