Nicole Rosas
Burnsville,MN
Summary
Dynamic Clinical Support Specialist with a proven track record at The Remedy Mental Health, excelling in patient care and data entry. Adept at enhancing service delivery through effective team collaboration and conflict resolution. Committed to maintaining HIPAA compliance while ensuring exceptional patient experiences and streamlined appointment scheduling.
Overview
11
11
years of professional experience
Work History
Clinical Support Specialist
The Remedy Mental Health
Burnsville, Minnesota
06.2023 - Current
- Assisted healthcare professionals with patient preparation and data collection.
- Supported patient inquiries and provided accurate information regarding services.
- Maintained organized patient records using electronic health record systems.
- Coordinated appointment scheduling and ensured proper follow-up procedures.
- Collaborated with team members to enhance patient care processes.
- Reconciled accounts, posted cash payments, prepared invoices and conducted collections for insurers and self-pay patients.
- Performed administrative duties such as scheduling appointments, verifying insurance coverage, and updating medical records.
- Served as a resource for questions about office policies and procedures from co-workers and external customers.
- Answered phones promptly in a professional manner while providing excellent customer service.
- Ensured compliance with HIPAA regulations for the protection of patient information.
- Maintained strict confidentiality of all patient records in accordance with HIPAA regulations.
Sales Associate
DSW Shoes
Barnesville, Minnesota
03.2022 - 08.2024
- Assisted customers in selecting products and answering inquiries.
- Maintained organized merchandise displays to enhance customer experience.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to manage inventory levels effectively.
- Educated customers about product features and benefits during sales interactions.
- Handled customer complaints professionally and resolved issues promptly.
- Participated in team meetings to discuss sales strategies and promotional events.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Maintained cleanliness of store environment including floors, windows, displays.
Customer Service Representative
Conklin Company
Shakopee, MN
05.2022 - 06.2023
- Assisted customers with inquiries and product selections through effective communication.
- Processed orders and returns accurately using the company's inventory management system.
- Managed multiple tasks simultaneously while maintaining attention to detail under pressure.
- Followed up with customers to ensure satisfaction after service interactions or resolutions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
Customer Service Representative
Express Employment Professionals
Eden Prairie, Minnesota
01.2022 - 05.2022
- Processed orders and returns accurately using the company's inventory management system.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided exceptional customer service to ensure customer satisfaction.
Customer Service Cashier
Kohls Department Store
Burnsville, Minnesota
10.2019 - 01.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained clean and organized checkout area for optimal customer experience.
- Handled cash, credit, and refunds while ensuring transaction accuracy.
- Trained new cashiers on policies and procedures for smooth operations.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Balanced cash drawers at the end of each shift.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Customer Service Representative
Express Employment Professionals
Lakeville, Minnesota
06.2021 - 10.2021
- Assisted customers with inquiries and product selections through effective communication.
- Documented customer interactions in the CRM system for future reference and analysis.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Followed up with customers to ensure satisfaction after service interactions or resolutions.
- Answered customer inquiries and provided accurate information regarding products and services.
Dispatcher
Ryder Last Mile
Eagan, Minnesota
11.2020 - 02.2021
- Coordinated deliveries and pickups to optimize routes and schedules.
- Communicated with drivers to provide real-time updates and instructions.
- Assisted in resolving delivery issues by liaising with customers and drivers.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
Customer Service Representative
Stampings of Minnesota
Lakeville, Minnesota
03.2019 - 06.2020
- Processed orders and returns accurately using the company's inventory management system.
- Collaborated with team members to improve service delivery and customer satisfaction.
- Managed multiple tasks simultaneously while maintaining attention to detail under pressure.
- Documented customer interactions in the CRM system for future reference and analysis.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Office Manager
A&H Cartage
Eagan, Minnesota
07.2018 - 02.2019
- Managed daily office operations and maintained organized workspaces.
- Handled correspondence and maintained accurate filing systems.
- Maintained filing system for records, correspondence and other documents.
- Managed office inventory and placed new supply orders.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
Customer Service Representative
Humera
Bloomington, Minnesota
02.2018 - 07.2018
- Assisted customers with inquiries and product selections through effective communication.
- Managed multiple tasks simultaneously while maintaining attention to detail under pressure.
- Processed orders and returns accurately using the company's inventory management system.
- Documented customer interactions in the CRM system for future reference and analysis.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Customer Service Representative
Webb Company
Eagan, Minnesota
09.2017 - 02.2018
- Assisted customers with inquiries and product selections through effective communication.
- Resolved customer complaints efficiently, maintaining a positive service environment.
- Processed orders and returns accurately using the company's inventory management system.
- Collaborated with team members to improve service delivery and customer satisfaction.
- Managed multiple tasks simultaneously while maintaining attention to detail under pressure.
- Followed up with customers to ensure satisfaction after service interactions or resolutions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Order Management Specialist
Jost
Owatonna, Minnesota
06.2014 - 09.2017
- Processed customer orders efficiently using order management software.
- Maintained accurate records of all transactions and customer interactions.
- Communicated with customers regarding order status and updates.
- Assisted in training new staff on order management procedures.
- Maintained detailed records of all incoming orders including quantities ordered, payment terms, shipment methods, special instructions.
- Developed processes to ensure order fulfillment was timely and accurate.
- Resolved customer issues related to order placement, pricing discrepancies, shipping delays.
- Fielded incoming calls and emails from customers and sales representatives and verified clear and complete communication among involved parties.
- Maintained product price lists and confirmed customer orders for accurate unit pricing.
- Analyzed customer feedback to identify areas of improvement in the ordering process.
Education
Bachelor of Science - Health Administration
University of Phoenix
05-2028
Certificate - Child Development
South Central College
Certificate - Massage Therapy
Rasmussen College
Certificate - Human Resources Management
Inver Hills Community College
Skills
- Patient care
- Data entry
- Customer service
- Appointment scheduling
- Team collaboration
- Conflict resolution
- Electronic health records
- HIPAA
- Problem-solving
- Work process training
Timeline
Clinical Support Specialist
The Remedy Mental Health
06.2023 - Current
Customer Service Representative
Conklin Company
05.2022 - 06.2023
Sales Associate
DSW Shoes
03.2022 - 08.2024
Customer Service Representative
Express Employment Professionals
01.2022 - 05.2022
Customer Service Representative
Express Employment Professionals
06.2021 - 10.2021
Dispatcher
Ryder Last Mile
11.2020 - 02.2021
Customer Service Cashier
Kohls Department Store
10.2019 - 01.2022
Customer Service Representative
Stampings of Minnesota
03.2019 - 06.2020
Office Manager
A&H Cartage
07.2018 - 02.2019
Customer Service Representative
Humera
02.2018 - 07.2018
Customer Service Representative
Webb Company
09.2017 - 02.2018
Order Management Specialist
Jost
06.2014 - 09.2017
Bachelor of Science - Health Administration
University of Phoenix
Certificate - Child Development
South Central College
Certificate - Massage Therapy
Rasmussen College
Certificate - Human Resources Management
Inver Hills Community College