Summary
Overview
Work History
Education
Skills
Phone
Timeline
Generic

Brianna Lee

Bastrop,LA

Summary

Organized, detail-oriented, and conscientious self-starter, able to prioritize effectively to accomplish multiple tasks and remain calm under pressure; dedicated and enthusiastic leader, able to enlist the support of all team members in aligning with project and organizational goals; creative, resourceful, and flexible, able to adapt to changing priorities and maintain a positive attitude and strong work ethic. Service-oriented individual with several years experience in building positive business and customer relationships. Focused and diligent in completing tasks on time. Strong background of physical stamina and consistent adherence to established processes and procedures.

Overview

13
13
years of professional experience

Work History

Rural Mail Carrier

USPS
Monroe, LA
04.2024 - Current
  • Organized mail for delivery in a timely manner according to established routes and schedules.
  • Followed established protocols for secure package delivery at customer locations.
  • Delivered mail and packages to rural residences, businesses, and post office boxes.
  • Provided excellent customer service while interacting with customers on route.
  • Loaded and unloaded trucks efficiently using appropriate equipment.

Customer Service Manager

WalMart
10.2013 - Current
  • Developed reputation as an efficient service provider with high levels of accuracy
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service
  • Directed calls to appropriate individuals and departments
  • Operated a POS system to itemize and complete an average of Number customer purchases
  • Handle cash, credit or check transactions with customers
  • Resolve customer complaints, guide them and provide relevant information
  • Answer customers’ questions and get a manager if answer doesn’t solve the issue
  • Pleasantly deal with customer to ensure satisfaction
  • Makes decisions or recommendations on the discipline and terminations of team members;

Delivery Driver

FedEx
Monroe, LA
06.2020 - 04.2024
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Ensured accurate completion of all paperwork associated with deliveries.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Verified accuracy of items loaded onto truck against shipping documents.
  • Received daily delivery instructions and route assignments from dispatch.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.

Assistant Manager

City Gear Outlet
Bastrop, LA
10.2019 - 06.2020
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Call Center Representative

Teleperformance
Bastrop, LA
05.2012 - 10.2013
  • Effectively managed a high volume of inbound and outbound customer calls.
  • Addressed and resolved customer’s medical billing issues empathetically and professionally
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment

Education

Diploma -

Bastrop High School
Bastrop, LA
05.2013

Skills

  • Microsoft Office
  • Package handling
  • Customer service
  • Time management
  • Communication skills
  • Problem solving
  • Cash handling
  • Multitasking capacity
  • Decision-making
  • Critical thinking

Phone

mobile, 318-499-9549

Timeline

Rural Mail Carrier

USPS
04.2024 - Current

Delivery Driver

FedEx
06.2020 - 04.2024

Assistant Manager

City Gear Outlet
10.2019 - 06.2020

Customer Service Manager

WalMart
10.2013 - Current

Call Center Representative

Teleperformance
05.2012 - 10.2013

Diploma -

Bastrop High School

Similar Profiles

CREATE PROFILE
Brianna Lee