Summary
Work History
Education
Skills
Timeline
Generic

Brianna Lewis

Raleigh,NC

Summary

Proactive Customer Service, Data Entry, and Billing Representative with expertise in resolving disputes, upselling products, and mentoring new hires. Skilled in handling escalated calls, maintaining detailed records, and streamlining processes. Bringing strong problem-solving, active listening, and critical thinking abilities to advance team productivity and customer satisfaction.

Work History

Customer Service Representative

Blackboard
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Conduent
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.

Data Entry Representative

BoardPath
  • Boosted productivity with the use of keyboard shortcuts, macros, and other advanced tools in data entry software programs.
  • Improved customer service by promptly addressing inquiries and resolving issues related to entered data.
  • Streamlined data entry processes for enhanced efficiency and productivity.
  • Utilized specialized software programs to efficiently enter, update, and maintain company records.

Billing Representative

Trident Care
  • Reviewed and solved account and billing discrepancies.
  • Trained new hires on company-specific billing software, policies, and procedures, promoting team cohesion and productivity.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked effectively with medical payers such as Medicare, Medicaid, and commercial insurances to obtain timely and accurate payments.

Education

Business Adminstraion

Waketech Community Collage

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Timeline

Customer Service Representative

Blackboard

Customer Service Representative

Conduent

Data Entry Representative

BoardPath

Billing Representative

Trident Care

Business Adminstraion

Waketech Community Collage

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Brianna Lewis