Tania Godfrey
Moultrie,GA
Summary
Highly professional and enthusiastic customer service representative with extensive experience. With my excellent communication and interpersonal skills, I have been able to quickly build relationships and form trust with individuals from diverse backgrounds to acquire operations, policies, and performance improvement.
Overview
4
4
years of professional experience
Work History
Patient Service Representative
Teleperformance LLC
Jacksonville, Florida
07.2022 - 12.2023
- Helped manage and assist with resources while answering high volumes of calls on a day to day basis
- Advised customers on technical or procedural issues
- Completed and maintained records within the system
- Complied with corporate and regulatory policies regarding information confidentiality and privacy
Customer Support Specialist
Convergys
11.2019 - 05.2022
- Responded quickly to customer inquiries, needs and problems.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Developed innovative strategies to improve customer experience with the product or service offered by the company.
Education
High School Diploma -
Colquitt County High School
Moultrie, GA05-2014
Skills
- Customer Care
- Call Center
- Proficient with working in diverse population
- Good professional judgement and strong character
- Quick and skilled learner
- Excellent and effective communication (written and oral)
- Proficient in Microsoft Office Suite (Outlook, Word, Excel
- Skilled in data analysis
Interships/Volunteer
Colquitt Cobblestone Rehabilitation and Healthcare Center- Volunteer
- Shadowed Nursing Home Admin
- Served food
- Spent time/engagement with elderly
- Created desired arts and crafts
References Available Upon Request
Timeline
Patient Service Representative
Teleperformance LLC
07.2022 - 12.2023
Customer Support Specialist
Convergys
11.2019 - 05.2022
High School Diploma -
Colquitt County High School