Brianna Loston
415 North Reading Avenue Boyertown,PA
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Social Media Manager/Salesman
GoodFellas Granite LLC
01.2021 - Current
- Increased customer engagement through social media.
- Developed marketing content such as video segments, promotional materials and advertisements for social media.
- Set clearly defined goals to drive customer retention, brand awareness and website or social media traffic.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Analyzed and reported social media and online marketing campaign results.
- Educated customers and answered questions.
- Answered the phone and scheduled appointments.
- Promoted and up-sold products and services to meet needs of customers.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Implemented brand marketing and sales campaigns.
Stock Associate/Cashier/Security
Ross Dress For Less-seasonal
06.2020 - 12.2020
- Helped customers complete purchases as quickly and neatly as possible, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers by answering questions and fulfilling requests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Trained new stock associate employees.
- Unloaded boxes daily, tagged all items, stocked all areas of the store and cleaned/organized.
- Greeted customers, counted customers, and watched/reported suspicious behavior.
Kennel Helper/Receptionist/Vet Technician Assistant
Sanatoga Animal Hospital
08.2017 - 06.2020
- Completed basic and semi-skilled work with little or no oversight.
- Maintained detailed and current records on customers, orders, and assignments.
- Answered the phone, scheduled appointments, kept track of inventory, and filed records.
- Arrived on time for every shift and covered many others.
- Completed laboratory work, gave insulin shots and fluids, filled/refilled medications, and assisted in appointments/surgeries.
- Managed team performance by training, mentoring, and motivating employees.
- Restocked shelves and deeply cleaned the facility.
Receptionist
Penn State Berks
08.2019 - 09.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean, organized, and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Made flyers, decorated bulletin board, and got ready for the academic school year.
Education
Bachelor of Science - Life Sciences
Pennsylvania State University Berks Campus
Reading, PA12.2022
High School Diploma -
Boyertown Area Senior High School
Boyertown, PA06.2019
Skills
- Critical Thinking
- Time Management
- Teamwork and Collaboration
- Laboratory Testing
- Equipment and Instrument Sterilization
- Updating Client Data
- Customer Service
- Telephone Answering
- Safety and Cleanliness Standards
- Goal-Driven
- Computer Program/Social Media Knowledge
Accomplishments
Sanatoga Animal Hospital Employee of the Month Three Times
Volunteer Work
Church Pantry 2015
Rabies Clinic 2018, 2019, and 2020
Pottstown Animal Fair 2018
Coaching for the Boyertown Legionette Twirlers 2014-2018
Timeline
Social Media Manager/Salesman
GoodFellas Granite LLC
01.2021 - Current
Stock Associate/Cashier/Security
Ross Dress For Less-seasonal
06.2020 - 12.2020
Receptionist
Penn State Berks
08.2019 - 09.2019
Kennel Helper/Receptionist/Vet Technician Assistant
Sanatoga Animal Hospital
08.2017 - 06.2020
Bachelor of Science - Life Sciences
Pennsylvania State University Berks Campus
High School Diploma -
Boyertown Area Senior High School
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